Improving the claims experience through the Beddoes Claimant research

At AIA Australia we’re constantly looking for ways to improve our products and services to meet the ever-changing and evolving needs of our clients.

Like a number of our competitors, we will be participating in the 2018 Beddoes Institute Claimant Journey Study, with the first wave of the year starting in the coming weeks.

The Claimant Journey Study will be sent to a sample of clients who have made a claim on Income Protection, Crisis Recovery Insurance or TPD to understand their claims experience and how we can improve our claims management services in future.

We’ll be supplying a sample to Beddoes in line with earlier research and are looking to contact clients who made a claim between 1^st of March 2018 and 31^st of August 2018.