To enhance our security measures and protect our customers' credit card information, we are implementing some changes to the way we accept credit card details for our Tailored Protection Products.
Starting from 13 June, we will no longer accept credit card details via email. Instead, you will need to submit their requests by completing a DocuSign form.
This form will be available in the Adviser Portal, and on our website from 2 June, so please begin using it form this date.
Starting from 13 June, we will no longer accept credit card details via email. Instead, you will need to submit their requests by completing a DocuSign form.
This form will be available in the Adviser Portal, and on our website from 2 June, so please begin using it form this date.
During this transition period, we will continue accepting Direct Debit forms containing credit card details up until Friday 13 June. After this date, you will receive an email notification informing you that we are unable to accept the form and providing a link to the new DocuSign form.
We will still accept Direct Debit forms containing credit card details by mail and credit card details verbally over the phone. Bank Account Direct Debits will continue to be accepted by email.