Crisis Recovery

Receive a lump sum payment to help focus on recovery after a serious illness, such as cancer, stroke or heart attack.

Financial support when serious illness strikes

Crisis Recovery provides a tax-effective lump sum payment if you're diagnosed with a specific serious illness. This cover is based on diagnosis, not your ability to work. It gives you the financial security to focus on recovery.

Crisis Recovery at a glance

What Is Crisis Recovery and how does it help If you’re diagnosed with a serious illness?
 
Crisis Recovery is also known as Trauma Insurance or Critical Illness Cover. Your benefit payment is flexible, you can choose to use it in the way that matters most to you and your family:
Check iconFund medical treatment and rehabilitation
Check iconCover every day living expenses
Check iconPay your mortgage or debts
Check iconFund time off work for you or your partner

Why consider Crisis Recovery?

Serious illness is more common than you think:
Around 29,000
new prostate cancers cases are diagnosed every year in Australia.1
56 people
in Australia are diagnosed with breast cancer every day.2
Around 1.4 million people
in Australia had a form of heart, stroke, or vascular disease in 2022.3

What illnesses are included in Crisis Recovery?

There are 44 Crisis Events included in Crisis Recovery, some of which are:

Cancer

  • Cancer (includes sarcoma, lymphoma, leukaemia and other malignant bone marrow disorders)
  • Carcinoma in situ
  • Skin Cancer
  • Prostate Cancer

Coronary

  • Cardiac Arrest
  • Cardiomyopathy with permanent and serious impairment
  • Coronary Artery Angioplasty
  • Coronary Artery Bypass Surgery
  • Heart Attack
  • Heart Valve Surgery
  • Other Serious Coronary Artery Disease
  • Pulmonary Arterial Hypertension (Primary) with serious functional impairment
  • Stroke (acute) with serious functional impairment
  • Subdural Haematoma (acute and subacute) requiring surgical intervention
  • Surgery to the Aorta

Other Serious Crisis Events

  • Major burns
  • Severe Rheumatoid Arthritis
  • Viral Encephalitis
  • Bacterial Meningitis
  • Aplastic Anaemia
See the PDS for a full list of Crisis Events and Definitions.
 
Serious illness can impact your health and your finances. Crisis Recovery helps you stay in control.

Built in benefits included in Crisis Recovery

Crisis Events Benefit

Pays your full sum insured upon diagnosis of a listed Crisis Event (after qualifying period).

Accommodation Benefit

Up to $250 per day (for 30 days) for immediate family accommodation if hospitalised more than 100kms from your home.

Counselling Benefit

Access up to $1,200 in grief counselling ($200 per session).

Complimentary Family Protection

$20,000 per child, aged two to 17, if your child passes away or is diagnosed with one of the listed Complimentary Family Protection Crisis Events.

Benefit Indexation

We automatically increase your insurance benefit so it keeps up with inflation and the cost of living. You can choose to opt out of the increase before your next policy anniversary.

Financial Planning Reimbursement

Up to $5,000 to reimburse financial planning advice to assist you with investing your claim payment.

Product information is a summary only. Please refer to the PDS for details.

Access AIA Vitality

Attach an AIA Vitality membership to your cover and get rewarded with lower premiums, discounts and cashbacks.

How can I buy AIA life insurance?

Choose the option that best suits you

Get a quote and apply online

Explore your options, tailor your policy and apply for up to $250,000 in cover. Must be linked to Life Cover.

Speak to our General Advice team

For help with quotes, questions or your application at no cost, 9am – 5pm, Mon to Fri, AEST. 

Speak to an AIA Financial Wellbeing planner

They can give you personalised advice tailored to your needs (fees apply). Call 1800 434 044, 9am – 5pm, Mon to Fri, AEST.

Speak to a financial adviser

We can connect you to a financial adviser in your area.

Have other protection needs?

Crisis Recovery FAQs

Yes, these are different names for the same type of insurance.

If purchasing TPD or Crisis Recovery from AIA Australia online, it must be linked to Life Cover. If you would like to purchase stand-alone TPD or Crisis Recovery, please speak to an AIA Financial Wellbeing Planner by calling 1800 434 044, 9am – 5pm, Mon to Fri, AEST.

No — it doesn’t meet superannuation rules because it pays on diagnosis, not your ability to work.

Check for specific terms in the Product Disclosure Statement. Exclusions may apply for pre-existing conditions, self-inflicted harm or an event caused by self-inflicted injury. 

The different types of insurance cover are designed to complement each other, not replace one another:
  • Life Cover protects your family if you die.
  • TPD protects you if you can’t work again due to an injury or sickness.
  • Crisis Recovery helps you manage immediate medical or lifestyle costs during a major health crisis.
  • Income protection replaces up to 70% of your income so you can keep paying bills if injury or sickness stops you from working.

Crisis Recovery funds the costs associated with getting you better and back to work if you were to suffer from a serious crisis event and require medical treatment to recover from illnesses like cancer, stroke or a heart attack. But if your sickness or injury is so severe that you can never return to work, for example a spinal cord injury, the loss of a limb in a car crash, or the onset of Motor Neurone Disease, TPD may help you and your family maintain a good quality of life.

Your Crisis Recovery premiums aren’t tax deductible, but the lump sum payment you receive if you have a Crisis Recovery claim is generally not taxed. 

If you choose to include Benefit Indexation, we will automatically increase your cover (Sum Insured and/or Insured Monthly Benefit) at your Policy Anniversary by the higher of the Consumer Price Index Increase and 5% for Life Cover and/or the Consumer Price Index Increase for Income Protection, every year. Your premium will also increase to account for the higher cover (Sum Insured or Insured Monthly Benefit) and your age at your Policy Anniversary.

Should you change your mind, you have a 30 day cooling off period, where you can cancel your Policy and receive a full refund of all money paid. To cancel your Policy within the cooling off period, please contact us on 1800 290 989, 9am - 5pm, Mon to Fri, (AEST).