Life Insurance
Life Insurance sold through partners
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Life Insurance
Existing Customers:
To cancel, please call the number above and one of our specialists can assist you
Existing Customers:
To cancel, please call the number above and one of our specialists can assist you
Life Insurance sold through partners
| Bendigo SmartCover Purchased June 2014 – December 2023 Policy number prefix’s: BM, BA, BS or BL |
Phone: 1800 104 338 (Mon – Fri, 9am – 5pm AEST / AEDT) Email: au.servicelifeinsurance@aia.com Post: PO BOX 6143, MELBOURNE VIC 3004 |
| Citibank Prime (rebranded to Prime Cover) Purchased July 2014 – January 2018 Policy number prefix’s: CL, CA or CI |
Phone: 1800 042 349 (Mon – Fri, 9am – 5pm AEST / AEDT) Email: customerservice@primecover.com.au Post: PO BOX 6143, MELBOURNE VIC 3004 |
| CommBank – Life Insurance/Income Protection provided by AIA Australia Purchased October 2019 – December 2025 Policy number prefix’s: 57 or 51 |
Phone: 1800 491 588 option 1 (Mon – Fri, 9am – 5pm AEST / AEDT) Email: customerservice@lifeinsurancebyaia.com Post: PO BOX 6143, MELBOURNE VIC 3004 |
| CommBank – MyWay Life Purchased May 2021 – December 2022 Policy number prefix’s: LI |
Phone: 1800 491 588 option 1 (Mon – Fri, 9am – 5pm AEST / AEDT) Email: customerservice@lifeinsurancebyaia.com Post: PO BOX 6143, MELBOURNE VIC 3004 |
| MaxLife Purchased October 2013 – July 2023 Policy number prefix’s: MI, MA or ML Maxlife can include all the following partners: Insurance.com.au, Life & Insurance, Life Insurance Comparison, Bendigo, Rate Detective, Clear Choice Financial, iSelect, JLTA, bStrategic, Life Insurance Direct, Chartered Accountants, Start Finance, ALI, Lowes Ezy-way, Teachers Health, EBM. |
Phone: 1800 660 137 (Mon – Fri, 9am – 5pm AEST / AEDT) Email: customerservice@maxlifeinsure.com.au Post: PO BOX 6143, MELBOURNE VIC 3004 |
| PMAP Futurewell Independence Insurance Purchased January 2017 – March 2017 |
Phone: 1800 316 603 (Mon – Fri, 9am – 5pm AEST / AEDT) Email: au.servicelifeinsurance@aia.com Post: PO BOX 6143, MELBOURNE VIC 3004 |
| RAC Life Insurance/Income Protect (rebranded to AIA Life Protect/AIA Income Protect) Purchased September 2014 – September 2021 Policy number prefix’s: RI, RA or RL |
Phone: 1800 069 922 (Mon – Fri, 9am – 5pm AEST / AEDT) Email: au.servicelifeinsurance@aia.com |
| RACQ Life Insurance (rebranded to AIA Life Insurance/AIA Income Protection) Purchased December 2015 – April 2023 Policy number prefix’s: QI, QA or QL |
Phone: 1800 722 777 (Mon – Fri, 9am – 5pm AEST / AEDT) Email: au.servicelifeinsurance@aia.com Post: PO BOX 6143, MELBOURNE VIC 3004 |
| REAL Insurance Life Plan Guaranteed Life Plan Final Expenses Plan |
Phone: 1300 367 325 (Mon – Fri, 9am – 5pm AEST / AEDT) Email: claims@reallifecover.com.au Post: PO BOX 6143, MELBOURNE VIC 3004 |
Credit Card Insurance
| Citibank CardProtect (administered by NAB) | Phone for Policy Enquires: 132 484 Phone for Claim Enquires: (03) 9009 4850 (Mon – Fri, 9am – 5pm AEST / AEDT) Email for Claim Enquires: au.retail.claims@aia.com Post: PO BOX 6143, MELBOURNE VIC 3004 |
| HSBC Credit Card Insurance (administered by HSBC) | Phone for Policy Enquires: 132 152 Email for Policy Enquires: customerrelationsaustralia@hsbc.com.au Phone for Claim Enquires: (03) 9009 4850 (Mon – Fri, 9am – 5pm AEST / AEDT) Email for Claim Enquires: au.retail.claims@aia.com Post: PO BOX 6143, MELBOURNE VIC 3004 |
Mortgage Protection
| HSBC Mortgage Protection | Email: au.servicelifeinsurance@aia.com Post: PO BOX 6143, MELBOURNE VIC 3004 |
Funeral Insurance
| AIA Funeral Protection AIA Funeral policies with the following partners: iSelect, Rate Detective, Start Finance, XLife, Wealth Today or Life Insurance Direct |
Phone:1800 517 070 (Mon – Fri, 9am – 5pm AEST / AEDT) Email: contactus@iasas.com.au |
| Freedom Funeral Plans | Phone:1800 517 070 (Mon – Fri, 9am – 5pm AEST / AEDT) Email: contactus@iasas.com.au |
Health Insurance
AIA Vitality
Hearing Services
Other Hearing Services
Better Hearing Australia is an independent hearing advocacy and consumer advice organisation in Australia. They have branches Australia wide to provide support to people affected by hearing loss.
Call 1300 242 842 or visit their website www.betterhearingaustralia.org.au.
Australian Hearing is a hearing specialist and provider of government funded hearing services. They provide hearing services to people eligible under the Australian Government Hearing Services Program.
Call 1300 412 512 or visit their website www.hearing.com.au.