Contact us to discover how AIA Australia could help grow your business.

At AIA Australia, we have a team of dedicated distribution support, underwriting and claims professionals. Our dream is to make Australia and New Zealand the healthiest, best protected nations in the world. We can’t do it alone. We need healthy partnerships with Advisers who share our passion for making a difference in people’s lives. Together, we can help more people live Healthier, Longer, Better Lives.

Key Contact Details

AIA Priority Protection

Department   Email Address
New Business New, replacement and increase applications and outstanding requirements infohub@aia.com
Existing Business
Policy alterations, update client details, billing changes, third party authorities, cancellations au.clientservices@aia.com
Underwriting Occupation, pastimes and health pre-assessments See underwriting table below
Claims All new and existing claim enquiries au.retail.claims@aia.com
Remuneration Commission enquiries, new adviser codes au.retailadviseradmin@aia.com

Phone Number Email Address
1800 271 031 Newadviserportal@aia.com

Website Phone Number Email Address
aiavitality.com.au 1800 848 254 queries@aiavitality.com.au

Website Phone Number Email Address
aia.com.au/health 1800 333 004 health.memberservices@aia.com.au

For Tailored Protection

(Previously Comminsure Protection)
Pre-assessments for increases and additions to existing cover. Review of modified policies terms e.g. loadings and exclusions.

Department Phone Number Email Address
Adviser Contact Centre 1800 805 686  
Claims (Adviser and Client) 13 10 56 Au.RANewClaims@aia.com
Underwriting 1800 257 328 Au.UWQueries@aia.com
Policy alterations, cancellations and general enquiries   Au.cservice@aia.com
Replacement and increases (applications)   Au.LNBApplications@aia.com
Replacement and increases (quotes)   AU LNB Support
Outstanding Requirements   Au.LNBAdmin@aia.com