| Department | Services | Email Priority Protection | Email Tailored Protection (ex-CommInsure) |
|---|---|---|---|
| New Business | New, replacement and increase applications and outstanding requirements | infohub@aia.com | au.lnbapplications@aia.com |
| Existing Business | Policy alterations, update client details, billing changes, third party authorities, cancellations | au.clientservices@aia.com | au.cservice@aia.com |
| Cancellations | au.racancellations@aia.com | ||
| Adviser Administration | Commission enquiries | au.retailadviseradmin@aia.com | au.commissions@aia.com |
| Third Party Authorities | au.phs.authorities@aia.com | ||
| Claims | All new and existing claim enquiries | au.retail.claims@aia.com | Au.RANewClaims@aia.com |
Key Contact Details
Retail services
Underwriting pre-assessments
Adviser Portal
AIA Vitality team
AIA Health Insurance
| Region | |
|---|---|
| NSW & ACT | au.nswpreassess@aia.com |
| VIC & TAS | au.vicpreassess@aia.com |
| QLD | au.qldpreassess@aia.com |
| WA | au.wapreassess@aia.com |
| SA & NT | au.sapreassess@aia.com |
| Service | Phone |
|---|---|
| To report an error or for technical support in relation to the Adviser Portal only. For any policy related enquiries please refer to Retail Services. | 1800 271 031 |
Contact us to discover how AIA Australia could help grow your business.
At AIA Australia, we have a team of dedicated distribution support, underwriting and claims professionals. Our dream is to make Australia and New Zealand the healthiest, best protected nations in the world. We can’t do it alone. We need healthy partnerships with Advisers who share our passion for making a difference in people’s lives. Together, we can help more people live Healthier, Longer, Better Lives.
Head Office
NSW & ACT
VIC, SA & TAS
QLD & NT
WA
Indika Weerasuriya
National Manager, Strategic Partnerships (Legacy & PPPI)
