We’re making this change in line with customer feedback to address the issue of paper wastage and the need for more efficient and timely communication.
We will be notifying your clients of this change from 5 September. For clients without a registered email address and who would like to receive email communications, they will be given the option to opt into this program. For clients with a registered email address, they will start to receive email communications in stages, unless they have chosen to continue receiving printed notices.
View a sample of the ‘Transition to digital notification letter’.