We’re making this change in line with customer feedback to address the issue of paper wastage and the need for more efficient and timely communication.
 

We will be notifying your clients of this change from 5 September. For clients without a registered email address and who would like to receive email communications, they will be given the option to opt into this program. For clients with a registered email address, they will start to receive email communications in stages, unless they have chosen to continue receiving printed notices.

View a sample of the ‘Transition to digital notification letter’.

To support this transition, we will include the ‘AIA is Going Green’ brochure within welcome communications to new clients.

When a new client applies for a product or you meet with existing clients to review their insurance needs, please encourage them to opt into this program by providing email addresses and updating their mailing preferences. 

We’re digitising high volume AIA Priority Protection communications including our:
 

In other good news, advisers will also receive some notices electronically, including change of address, dishonour, and lapse notices. Our goal is to ultimately become fully paperless.

Please note that this change does not impact CMLA customers, and they will continue to receive their notices by post. We look forward to expanding our digitisation program to include CMLA notices in the future. 

For any queries or to update your clients’ mailing preferences, please contact our Customer Care Team on 1800 333 613, Monday to Friday (excluding public holidays), 8:00am - 6:00pm (AEST / AEDT).