Craig's end of year message

ARTICLE
3 November 2025 dot 2 min read
As we wrap up 2025, I just want to say a big thank you for everything you do for your clients and for partnering with AIA. Your support makes a real difference in helping Australians protect their financial security and wellbeing, and we couldn't do it without you.
 
At AIA , our purpose is simple: to make a positive impact on people’s lives. We’re proud to work alongside you and excited about what’s ahead in 2026.
To help you deliver even more value, we've introduced some great enhancements:
 
  • Healthier Life Reward: bigger discounts and broader BMI eligibility
  • AIA Vitality: easier discount structure and a new Silver Status target
  • Policy discounts: increased Initial Selection Discount plus new Extended Selection Discount
 
These changes open up new ways to connect with clients, whether they’re focused on health or just starting their journey.
 
We also know that premium changes this year have been challenging. These conversations aren't easy, but they’re important for sustainability and continued value. Together, we can help clients understand why these changes matter and how we’ll keep protecting their future.
 
As we head into the festive season, please note our Contact Centre holiday hours:

22 Dec – 24 Dec: 9:00 AM – 3:00 PM (AEST)
25 Dec – 26 Dec: Closed
29 Dec – 31 Dec: 9:00 AM – 3:00 PM (AEST)
1 Jan – 2 Jan: Closed
 
Thank you again for your partnership. Wishing you a safe and happy festive season. We can't wait to make 2026 another year of helping Australians live healthier, longer, better lives.