My Psychologist

My Psychologist is delivered by HealthBright, a leading provider of telehealth mental health services in Australia.

 

AIA's partnership with HealthBright provides AIA customers with access to a larger national network of psychologists and up to 10 fully bulk-billed psychology sessions with a valid Mental Health Care Plan (MHCP) and GP referral.

 

This service provides access to timely psychological support while removing a significant financial barrier to treatment.

Speak with your GP about obtaining a Mental Health Care Plan (MHCP) and referral for psychological treatment. Many GP clinics bulk bill these appointments, however this varies by practice, so it's a good idea to check with your clinic when booking.

 

Once you have a valid MHCP and referral, you can access up to 10 fully bulk-billed psychology sessions through My Psychologist. Mental Health Care Plans are generally valid for 12 months from the date they are prepared.

No. If your GP asks who the referral should be addressed to, advise that you will be accessing psychological support through HealthBright.

 

You can let your GP know that this is a telehealth psychology service. After registering through the online portal, you will be able to choose from a range of psychologists based on your needs and preferences. You can provide your psychologist's details to your GP at a later date.

When booking your first appointment, you will be asked to upload your Mental Health Care Plan (MHCP) and GP referral through the HealthBright portal.

 

Your GP clinic can provide these documents as:
 

You can upload documents directly from your phone or computer during the booking process.
 

You can book your appointment before receiving your MHCP and referral; however, these documents must be uploaded before your appointment to access fully bulk-billed sessions. The HealthBright portal will send reminders if documents are outstanding. If they are not received before your appointment, the applicable private consultation fee will apply.

 

You can still access My Psychologist by selecting "A private psychologist" when booking through the portal. This option does not require a GP referral or Mental Health Care Plan; however, a session fee applies.

 

Current private fees (as at 28 October 2026) are:
 

This option may be suitable if you:

 

Yes.

 

As part of the booking process, you will answer a few questions about your needs and what you would like support with. Based on your responses, the platform will present a selection of psychologist profiles that may be a good match. You can review these profiles and choose the psychologist you feel is the best fit.

 

If none of the suggested psychologists are suitable, you can also browse the full list of available psychologists.

 

Initial appointments can be booked up to 30 days in advance. Appointments are often available within 48 hours of booking, and HealthBright guarantees an appointment within 5 working days.

 

Ongoing appointments can be booked up to 60 days in advance with your chosen psychologist.

 

Once you have selected a psychologist, you will continue seeing that psychologist throughout your treatment, supporting continuity of care.

 

My Psychologist is a confidential service. No identifying or personal information is shared with AIA.

 

All personal information is securely stored in Australia by HealthBright and managed in accordance with applicable privacy legislation.

 

Appointments can be cancelled or rescheduled up to 24 hours before the scheduled appointment without charge. If you do not attend your appointment or cancel with less than 24 hours' notice, a $100 cancellation fee will apply.

 

This is because Medicare-funded psychology sessions do not cover missed appointments or late cancellations. When a psychologist reserves an appointment time, that time cannot usually be offered to another person at short notice.  Credit card details are required to confirm all bookings through the secure booking portal.