This brings us closer to our ESG goal and helps us keep our customers informed of any updates or changes relating to their insurance cover as quickly as possible.
 

We’re digitising our high-volume policy communications, including our renewal, rate rise, premium payment reminders, lapse, and dishonour notices, and more.
 

Because of this change, customers can expect to see a more engaging digital experience moving forward.

We will inform our customers about this change in June, with digital notices to follow soon after. We will provide more details on the specific dates closer to delivery of this initiative. 

We’re encouraging financial advisers to capture as many email addresses as possible from their clients in the initial stages of their engagement, so they don’t miss out.
 

Of course, if your clients wish to retain mail as their preferred method of communication, they can choose to do so.
 

We’re making this change in line with customer feedback and look forward to digitising more communications in the future.