As a result, rollover authority forms completed details from either Sunsuper or QSuper accounts are no longer valid. As such, clients will need to complete a new form in order to continue their AIA Australia (AIAA) Priority Protection policy.
As of 28 February 2022, Sunsuper and QSuper merged to become the Australian Retirement Trust.
What do my clients have to do?
To help your clients, we will be communicating with them as to the next steps. The letter will include three options:
- Do nothing and we will automatically update the details as provided in the letter to your client. There will also be an option via DocuSign to immediately accept the update to their policy.
- Choose to update their superfund details to a new fund – they can do this by completing the attached rollover form that they will receive.
- Alternatively, there is a DocuSign form for rollover forms which can be accessed on the Adviser Portal.
- They can choose to decline the change and will need to notify AIA if they want to choose a new method of payment (outside of rollover). If they don’t provide a new payment method, their policy will eventually lapse.
If you have any questions, contact our Customer Services Team at email@example.com or call 1800 333 613 between 8am-6pm (AEST/AEDT), Monday to Friday excluding public holidays.