She has held various roles in Distribution, Product and Pricing, Operations, Claims, Continuous Improvement and Digital.
Guided by delivering simpler, faster and more connected experiences for advisers and their staff, Olivia and the team will be working together to identify improvements.
One such change that has made a difference is the shift from PMARs to Tele-PMARs. This has helped reduce turnaround times from 25.5 business days to 13 business day.
Olivia sad “We understand how valuable an adviser’s time is and the faster we can get any additional required information and PMARs, the faster our team can assess and make a decision on an application.”