To be eligible for an Extras Value Protect refund your client’s policy must be active and paid up-to-date as at the end of February 2021. Please note that any Extras Value Protect refund provided is based purely on their Extras portion of premiums paid, not their total health insurance premium.
If your client is eligible for a refund, we will notify them in January 2021 and the refund will be paid by direct deposit into their bank account in February 2021.
The most important thing for you to do is encourage your clients to look after their health and remind them that by engaging with AIA Vitality they will earn AIA Vitality Points for completing health checks and staying active - and be rewarded for their healthier choices. This will not only help them improve their wellbeing – it may also increase the Extras Value Protect refund they are entitled to.
With Extras Value Protect you can be assured your clients are receiving the best possible value out of their Extras cover, giving them the confidence, they’ve made the right choice with myOwn and AIA Health Insurance.
It’s just another way we continue to help your clients lead healthier, longer, better lives.
Please note we have recently communicated Extras Value Protect directly to your clients, including a link to these FAQs. If you have any further queries, please don’t hesitate to contact your Client Development Manager/Associate.