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  • Delivering personalised claims support – AIA Claims Companion

    17 December 2019


    AIA Australia (AIAA) understands the impacts illness can have on your clients and their loved ones. That’s why we’re moving away from the traditional, transactional claims process and changing the future of claims with our innovative AIA Claims Companion program. As your insurance partner, we’re committed to helping you give your clients the best support and advice in their times of need. Our support doesn’t end when your clients’ claim assessments do!

    Following on from the success of our pilot program, Claims on Wheels, AIAA has reviewed and streamlined the claims process to better cater to your clients’ needs. 

    Claims Companion

    So, what is AIA Claims Companion service?

    AIA Claims Companion is the continuation of our leading approach to assisting AIAA clients with the claims process. Previously known as Claims on Wheels, AIA Claims Companion is designed to help clients regain some control during their illness, while also enabling us to assist them by supporting their claim.

    A free-of-charge service, AIA Claims Companion provides support to clients in the face of significant health events. No matter where your clients are, we’ll find a way to support them in the most convenient way. The service offers clients tele-claims and video conferencing options nationally, and, initially, a face-to-face service is available to clients living in Victoria. We plan to roll-out the face-to-face service across more states and territories over the coming months.

    Clients are given their own personal Claims Companion to assist them through the claims process, talk them through the forms, and help them answer the questions. The Claims Companion can also discuss what information they might need from their medical practitioner to support their claim and to help them understand what AIAA requires from them. This all serves to make the claims process as fast and simple for your clients as possible.

    In addition, the Claims Companion offers resources to ensure clients and their family have a strong support network in place during their journey.

    “We’ve been very happy with our claims experience. Michelle was terrific, compassionate and helpful, making this process so much easier for us than it could have been otherwise. We’re extremely impressed with AIAA’s claims service, and the assistance we have received from AIAA is going to ease the difficult road ahead for us. Our heartfelt thanks.” – Claims on Wheels pilot program participant

    Like to know more?

    If you’d like to find out more about this service, or if you think your clients would benefit from some assistance during their claims process, please don’t hesitate to contact the AIA Claims Team on 03 9009 4850 or read our FAQs.

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    enquiries@aia.com.au

    AIA Global aia.com

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    enquiries@aia.com.au

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    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2207, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 14 January 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
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