12 September 2017
AIA Australia, is delighted to announce the launch of the Claims on Wheels pilot in Victoria - an innovative new service, which provides personalised, mobile claims assistance for your clients.
Claims on Wheels will be piloted in Victoria initially. If successful, the service will be rolled out to other states around Australia.
Moving away from the traditional method of claim lodgement, Claims on Wheels will take care of the claims process for your AIA Australia clients so that they can get back to taking care of themselves during their illness.
A free of charge service, Claims on Wheels provides door to door support in the face of significant health events. In a crisis, your clients will be given their own personal Claims Consultant who can assist through the claims process, and offer resources to form a support network for your client and their family linking them to the services available to help them through their journey.
“At AIA, we put your clients at the centre of everything we do. We understand the financial and emotional stress that illness can put them and their family through. So we thought about how we could help ease that burden for your clients. Claims on Wheels aims to give clients the best support and advice in their time of need.”
Pina Sciarrone, Chief Retail Insurance Officer AIA Australia
The pilot of Claims on Wheels in Victoria will focus on Crisis claims, specifically cancer claims. If your client is to undergo treatment for their Cancer diagnosis, AIA Australia will also provide them with a Cancer Kit that will provide them with the essential products to help them get through their illness.
