Contact us

Our friendly operators are here to help. Select your product option below for the best contact number.

Life Insurance

Holiday Hours
22 December to 24 December our operating hours are reduced to 9:00am–3:00pm AEST.
25 December and 26 December we will be closed due to public holidays.
29 December to 31 December our operating hours are reduced to 9:00am–3:00pm AEST.
We will be closed on 1 January & 2 January 2026.

Priority Protection


1800 333 613
(Mon – Fri 9am to 5pm
AEST / AEDT)
au.customer@aia.com
PO BOX 6111, MELBOURNE
VIC 3004



Existing Customers:

Checklist icon
To cancel, please call the number above and one of our specialists can assist you

Tailored Protection


13 1056
(Mon - Fri, 9am - 5pm
AEST / AEDT)
au.cservice@aia.com
PO BOX 320, SILVERWATER
NSW 2128



Existing Customers:

Checklist icon
To cancel, please call the number above and one of our specialists can assist you

Loan Protection/Simple Life/Credit Card Plus

13 3982
(Mon - Fri, 9am - 5pm
AEST / AEDT)
Loan Protection:
au.cservice@aia.com
Simple Life/Credit Card Plus:
au.customerservices@aia.com
PO BOX 328, SILVERWATER
NSW 2128

Existing Customers:

Health Insurance

General e­nquiry

1800 333 004
PO BOX 7302, MELBOURNE
VIC 3004

Submit online enquiry

Call us for a quote

Between 9am–6pm (AEST/AEDT), Mon to Fri, excluding public holidays.

Existing Member Enquiry

If you are an existing Health Insurance member, please send us a message, or call us on 1800 333 004 between 8am to 6pm (AEST/AEDT), Mon to Fri.

AIA Vitality

General e­nquiry

1800 848 254
(Mon – Fri 8:30am to 5pm
AEST / AEDT)

Submit online enquiry

Find an Adviser

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Financial advisers help people to achieve their goals in life by creating financial plans for managing money, building wealth and reducing debts. Many provide advice on investments like shares or property and on ways to protect your wealth and lifestyle through products like insurance.
 
Complete the form below and we can also provide you contact information for advisers in your area.
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Which of our products is your enquiry about? (select multiple if preferred) *
Life Insurance
Income Protection
AIA Health
Crisis Recovery
AIA Vitality
Other - Please specify
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Are you an existing AIA Vitality Member? *
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Do you have an existing AIA Life Insurance policy? *
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What is your preferred contact method? *
What is the best time to contact you? *
What has motivated you to look at taking out cover? (select multiple if preferred) *
Review existing insurance
Reduce and/or protect debt should illness or injury occur
Protect income/family
Find me an adviser
Pay medical bills
Other - Please Specify
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Please agree with above statements
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Thank you

You'll by contacted shortly by a member of the AIA Australia team who will put you in touch or recommend a suitable financial adviser in your area. Should you have any queries in the meantime, please do not hesitate to contact our Customer Service Team on 1800 033 490.

Hearing Services

Voice Relay Number


1300 555 727

Teletypewriter or voice calls

133 677

SMS Relay


0423 677 767

Other Hearing Services

Better Hearing Australia

1300 242 842

Australian Hearing

1300 412 512

Better Hearing Australia is an independent hearing advocacy and consumer advice organisation in Australia. They have branches Australia wide to provide support to people affected by hearing loss.
 
Call 1300 242 842 or visit their website www.betterhearingaustralia.org.au.

Australian Hearing is a hearing specialist and provider of government funded hearing services. They provide hearing services to people eligible under the Australian Government Hearing Services Program.
 
Call 1300 412 512 or visit their website www.hearing.com.au.

Feedback form

General enquiry form

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Are you an existing customer? *
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Which of our products is your enquiry about? *
Health Insurance
AIA Vitality
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Have you returned to FT/PT work?
Do you require assistance/support during the claims process?
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If you need help finding your old accounts or policies, please provide the following information and we will complete a search.

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Where were you living at the time of the policy or account you are looking for?

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Please indicate the dates that you held or are holding the policy

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Please agree with above statements
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Thank you

Thank you for getting in touch. We have received your enquiry and will be in contact shortly