AIA Australia has partnered with Medix, a global healthcare management company that provides world-class support to those dealing with serious illness. As a result, myOwn and AIA Health Insurance members can take this opportunity to access greater health resources if their health has been impacted by COVID-19. While those who contract COVID-19 may only experience mild to moderate symptoms, others may experience serious illness.
There is a range of rehabilitation case management services available from Medix for eligible myOwn and AIA Health Insurance members who have tested positive for COVID-19 and have been discharged from hospital.
To support all myOwn and AIA Health Insurance members, Medix has set up an email hotline for general COVID-19 queries: firstname.lastname@example.org
As things evolve, we will continue to keep you and your clients informed of support that we can offer. Please note we have recently communicated these support initiatives directly with your clients with the exception of our Medix offering. We encourage you to communicate with your clients who have contracted COVID-19, offering this additional Medix support service.
You'll find some FAQs here, providing further details about our COVID-19 support initiatives and what they mean for your clients. If you have any further queries, please don’t hesitate to contact your Client Development Manager/Associate.