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  • Health Insurance supporting your client’s health and wellbeing

    28 May 2020


    AIA Health Insurance (including myOwn health insurance) has instituted initiatives to support members in response to the current evolving situation. These include extending COVID-19 cover to all health insurance members, introducing tele-consultations, offering financial hardship solutions and partnering with Medix, providing access to greater health resources for members whose health has been impacted.

    AIA Health Insurance logo banner

    The health and wellbeing of your clients is our priority and we have instituted a number of key initiatives to support myOwn and AIA Health Insurance members and their families through this time. These include:

    1. Extending COVID-19 cover* to all our health insurance policies.

    Cover Extension enables us to provide certainty in uncertain times, reassuring members that if they are admitted to hospital as a private patient due to COVID-19, they will be covered.

    2. Introducing Tele-consultations* for key Extras services.

    We understand that it may not be possible for your clients to access key face-to-face services under their Extras cover, so we are now providing benefits for services delivered by video conferencing or telephone. These services include:

    • Psychology (including counselling and psychotherapy when provided by a psychologist)
    • Physiotherapy (including post orthopaedic surgery rehabilitation, chronic musculoskeletal condition, cardiac rehabilitation or pelvic floor muscle training)
    • Dietetics
    • Speech pathology
    • Occupational therapy


    Cover Extension and Tele-consultations will be available until 30 September 2020. We will continue to review the need for these additional benefits throughout the year.

    *For members to be eligible for Cover Extension they must have held a health insurance policy for a minimum of 2 weeks. For services eligible for Tele-consultations members must have served the applicable waiting period for that service under their policy. 

    3. Offering Financial Hardship solutions to those clients experiencing financial stress due to COVID-19.

    We have asked our members to reach out and call us so that we are able to find a solution that will best suit their individual needs and cover.

    4. Additionally, for your clients who are myOwn health insurance members, we have delayed their 2020 premium increase.

    This premium increase was due to take effect on 1 April but has been delayed for six months so that we can provide some immediate financial relief. This was automatically applied to their policies. (There were no planned premium increases for AIA Health Insurance members as this product only launched in March.)

    SUPPORT FOR YOUR CLIENTS WHO CONTRACT COVID-19 WITH AIA’S MEDIX SERVICE

    AIA Australia has partnered with Medix, a global healthcare management company that provides world-class support to those dealing with serious illness. As a result, myOwn and AIA Health Insurance members can take this opportunity to access greater health resources if their health has been impacted by COVID-19. While those who contract COVID-19 may only experience mild to moderate symptoms, others may experience serious illness.

    There is a range of rehabilitation case management services available from Medix for eligible myOwn and AIA Health Insurance members who have tested positive for COVID-19 and have been discharged from hospital.

    To support all myOwn and AIA Health Insurance members, Medix has set up an email hotline for general COVID-19 queries: covid19-australia@medix-australia.com

    As things evolve, we will continue to keep you and your clients informed of support that we can offer. Please note we have recently communicated these support initiatives directly with your clients with the exception of our Medix offering. We encourage you to communicate with your clients who have contracted COVID-19, offering this additional Medix support service.

    You'll find some FAQs here, providing further details about our COVID-19 support initiatives and what they mean for your clients. If you have any further queries, please don’t hesitate to contact your Client Development Manager/Associate.

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    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2007, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 1 April 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
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