Health Insurance supporting your client’s health and wellbeing

AIA Health Insurance (including myOwn health insurance) has instituted initiatives to support members in response to the current evolving situation. These include extending COVID-19 cover to all health insurance members, introducing tele-consultations, offering financial hardship solutions and partnering with Medix, providing access to greater health resources for members whose health has been impacted.

The health and wellbeing of your clients is our priority and we have instituted a number of key initiatives to support myOwn and AIA Health Insurance members and their families through this time. These include:

Cover Extension enables us to provide certainty in uncertain times, reassuring members that if they are admitted to hospital as a private patient due to COVID-19, they will be covered.

We understand that it may not be possible for your clients to access key face-to-face services under their Extras cover, so we are now providing benefits for services delivered by video conferencing or telephone. These services include:

• Psychology (including counselling and psychotherapy when provided by a psychologist)
• Physiotherapy (including post orthopaedic surgery rehabilitation, chronic musculoskeletal condition, cardiac rehabilitation or pelvic floor muscle training)
• Dietetics
• Speech pathology
• Occupational therapy

Cover Extension and Tele-consultations will be available until 30 September 2020. We will continue to review the need for these additional benefits throughout the year.

*For members to be eligible for Cover Extension they must have held a health insurance policy for a minimum of 2 weeks. For services eligible for Tele-consultations members must have served the applicable waiting period for that service under their policy. 

We have asked our members to reach out and call us so that we are able to find a solution that will best suit their individual needs and cover.

This premium increase was due to take effect on 1 April but has been delayed for six months so that we can provide some immediate financial relief. This was automatically applied to their policies. (There were no planned premium increases for AIA Health Insurance members as this product only launched in March.)