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Saving time for you and your clients

17 December 2019

Servicing your clients and their insurance needs takes time; from application stage, inception and ongoing policy maintenance.

A Financial Adviser Authority form could help save you and your clients’ time as it allows you as the servicing adviser, with the clients’ authority to act on their behalf for a number of policy maintenance tasks. These include:

Credit card expiry update
Change of address or other contact details
Change of payment details (where a completed credit card authority or direct debit request has been provided by the policy owner)
Removing/decreasing a benefit or other policy feature or AIA Vitality feature
Adding/amending or terminating an AIA Vitality membership
Change in cover due to age parameters
Cancel cover/policy
Change occupation class
Change of premium pattern
Change of premium payment frequency
Change of smoker status
Instructions relating to benefit indexation on your policy/policies
Suspending premium payments
Reinstating a policy where underwriting is not required
Apply to remove loadings or exclusions
Removing payment details (stop debits).

Adviser Authority Form image

How does it help?

By your client authorising you to act on their behalf for the above items, it minimises the need for your clients to complete additional documentation.

For advisers who currently use this form, we have recently updated the form. You can now download this new form at www.aia.com.au/advisersite, and search under Procedures & Forms > Adviser Forms & Documents and search for the document titled “Financial Adviser Authority Form”.

We are working on a number of other initiatives to allow you and your clients to save even more time.

For more information on the Financial Adviser Authority Form, speak to your AIA CDM.