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AIA Australia's latest process improvements

26 July 2019

Latest improvements to AIA processes

As AIA Australia continues to improve and streamline our working processes with you, we’re pleased to advise that we are improving the way we process changes to premium structure for in-force policies.

What is the new process for changing premium structures?

Changes to premium structures can now be completed as an alteration to your client’s existing policy, rather than requiring a cancel and replace. The new process will be simpler and faster for advisers and more convenient for your clients. To change the premium structure on your client’s policy, simply request a quote from AIA Australia and submit it along with a completed Request for Alteration form.

This form is easily accessible on the Adviser Site under Procedures & Forms/Policy Services.

request for alteration form

Accident Pro Prime

Good news for Temporary Resident Underwriting Guidelines

Changes to our Temporary Resident Guidelines include;

No mandatory requirement to submit visa/passport at application stage.
No requirement for full ME/MBA20 for temporary residents who have been in Australia for less than 6 months.
Allow TPD Own Occ definition.

Tele underwriting hours extended

As the popularity of Tele underwriting continues, we’ve extended the hours to better suit clients availability. Our tele-app team are available Monday – Friday 8am–11pm AEST and Saturday 9am–2.45pm AEST. Mon – Fri 6pm–11pm and Saturday 9am-2:45pm AEST is available for pre booked interviews only.

If you have any queries, please contact our Client Development Support or CDM on 1800 033 490.