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Final report of the Royal Commission

19 February 2019

Like you, AIA Australia has been reviewing the Royal Commission’s findings and recommendations. We have also been listening to many of you that have been in contact with our team. We understand your concerns and are committed to working with you moving forward.

The objective of the Royal Commission was to inquire into, and report on, whether any behaviour in our industry amounted to misconduct as well as whether any conduct fell below community standards and expectations.

While the report identified individual cases of misconduct in financial services and provided a series of industry recommendations, we know that advisers are doing great work for their clients every day.

We would like to reinforce our commitment to support you in transitioning your business through the subsequent reforms so that you can continue to work productively and viably with your clients, as well as being properly remunerated for the very important services that you provide.

Pina

We remain confident in the benefits our industry delivers to Australians, and in our partnership which supports your clients to achieve their financial goals.

While we work through the document and build the necessary changes, please remember that AIA’s Business Growth Hub has business optimisation tools and support.

We have also attached the Federal Government’s responses to the Royal Commission’s recommendations, which will give you further insight into how these may be taken forward.

Finally, while the industry has come under severe scrutiny over the past year, we know that many great people work in this industry, who want to make a positive difference. We have always been, and will always be, committed to our operating philosophy of ‘doing the right thing, in the right way, with the right people… and the results will come’, and we want to take this journey together as we work through the recommendations of the Royal Commission.

Thank you for all the great work that you do, and the critical role you play in looking after every day Australians.

As always, if you have any questions, feel free to get in touch with your Client Development Manager or Client Development Associate.

Pina Sciarrone
Chief Retail Insurance Officer