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Does the COVID-19 Virus impact AIA customers & Applications

13 March 2020

Will AIAA’s service be impacted

As a global organisation AIA have always managed a risk mitigation strategy that will enable our teams to continue to work and operate without impact to our clients and customers. This will mean that should any quarantine restriction be placed on the Australian population our teams will be able to work from home. In such a situation you will still be able to speak with our call centre or your CDM/CDA.

Does this affect your claims

No, all claims will be treated on their own merits, however our Retail PP/PPPI product doesn’t exclude death or disablement due to viruses regardless of the severity of them.

How we underwrite

As the government travel rating around DFAT4 (Do Not Travel) is adjusted in relation to the COVID-19 virus, there are underwriting considerations that AIA need to take into consideration. Applicants who have listed the DFAT4 (Do Not Travel) destinations as recently travelled to on their application form will be impacted until such time that the travel rating is reduced. Currently, the DFAT4 rating is impacting a few countries which are at level DFAT4 (Do Not Travel) and there are several other countries with ratings only slightly below DFAT4 due to the evolving nature of the COVID-19 virus.