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  • Does the COVID-19 Virus impact AIA customers & Applications

    13 March 2020


    AIA logo banner image

    Will AIAA’s service be impacted

    As a global organisation AIA have always managed a risk mitigation strategy that will enable our teams to continue to work and operate without impact to our clients and customers. This will mean that should any quarantine restriction be placed on the Australian population our teams will be able to work from home. In such a situation you will still be able to speak with our call centre or your CDM/CDA.

    Does this affect your claims

    No, all claims will be treated on their own merits, however our Retail PP/PPPI product doesn’t exclude death or disablement due to viruses regardless of the severity of them.

    How we underwrite

    As the government travel rating around DFAT4 (Do Not Travel) is adjusted in relation to the COVID-19 virus, there are underwriting considerations that AIA need to take into consideration. Applicants who have listed the DFAT4 (Do Not Travel) destinations as recently travelled to on their application form will be impacted until such time that the travel rating is reduced. Currently, the DFAT4 rating is impacting a few countries which are at level DFAT4 (Do Not Travel) and there are several other countries with ratings only slightly below DFAT4 due to the evolving nature of the COVID-19 virus.

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    enquiries@aia.com.au

    AIA Global aia.com

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    enquiries@aia.com.au

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    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2207, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 14 January 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
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