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  • Tell us what you think

    23 November 2017


    AIA has appointed leading market research company, Nature Research, to conduct research to better understand what Advisers and Policyholders think of AIA Australia (AIA). We have chosen to create a tracking study to get regular feedback from our key partners to make sure we are responding to the market’s changing needs.

    AIA is aware of the complexity that the changing working and regulatory environment has created, and as a result, we have created a new research program that will seek feedback from both Advisers and Policyholders. 

    AIA is keen to understand more about what you look for from your insurance providers, what’s important to you, and how AIA is currently performing. This survey will be a key source of information that AIA will use to make sure we meet your needs with what we can provide you.

    Two waves of research will be undertaken per year with a sample of Advisers and Policyholders (non-claimants). Individuals will only be asked to participate (at most) once a year. The survey will take between 10-15 minutes to complete.

    Given the importance of this work, AIA has appointed an independent research company, Nature Research, to manage the program, conduct analysis and provide reporting. All the information you provide will be confidential, and AIA will only receive results at an aggregated level.

    The invitation to Advisers and Policyholders will come from AIA and will contain a link to the survey hosted by Nature. The Adviser invitation will be out later this week so please keep an eye on your inbox and let us know how we are performing.

    If you have any concerns or questions about this research, please contact Simon Berry, Senior Manager, Insights and Analytics (Simon.Berry@aia.com).


    Read more Adviser News articles

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    21 June 2022

    Changes to cancellation process


    AIA Australia June 2022 changes to the cancellation process for life insurance policies.

    21 June 2022

    Introducing AIA Health’s new Silver Plus Hospital Secure product


    And updates to Dependant Age and Ambulance Cover extension. Find out more.

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    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2007, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 1 April 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
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