Call us

13 10 56
Between 8am and 6pm (AEST/AEDT) Monday to Friday, excluding public holidays. Or contact your financial adviser directly.

For more information on claims with AIA, including, how to make a claim, visit our Claims page.

You can update your payment instructions verbally – it’s quick and easy. Just call us on 13 10 56, 8am to 6pm (AEST/AEDT), Monday to Friday, excluding public holidays. Please note: Your Direct Debit details will be updated within 5-10 business days after we receive your updated payment instructions and we’ll confirm the change via post. If premiums are in arrears we will automatically lodge to the new account within 7 days. Your regular lodgement date will remain the same. If you wish to tell us your new payment instructions please complete our direct debit request form below and return it to us by;

Email
Au.cservice@aia.com

Post       
AIA
PO Box 320 Silverwater
NSW 2127

Fax         
1300 852 027

Direct Debit Request Form:

If you would like to change your cover, please contact your financial adviser or call us on 13 10 56 from 8am to 6pm (AEST/AEDT) Monday to Friday, excluding public holidays.

If you would like to reduce your cover, please contact your financial adviser or call us on 13 10 56 from 8am to 6pm (AEST/AEDT) Monday to Friday, excluding public holidays, to discuss. Alternatively, you can provide a written request signed by the policy owners or for TCPS, the life insured, and return it to us by:

Post
AIA
PO Box 320
Silverwater NSW 2128

Fax        
1300 852 076

Email     
Scan signed and dated written request to: Au.RAAlterations@aia.com

Please call us on 13 10 56 from 8am to 6pm (AEST/AEDT) Monday to Friday, excluding public holidays, if you would want to discuss other options.

Before you cancel your cover, you should consider your current health status, age and financial position as you may be unable to obtain the same cover or may even have to pay substantially more if you require protection in the future.

It’s important to note, you will not be eligible for insurance claim payments for any events or conditions that arise after your cover has ended.

If you are replacing your cover with alternative cover, you should not cancel it until the replacement cover is in place.

We recommend that you consult your financial adviser before cancelling your policy. Your adviser can explain the financial implications of cancelling your policy and how it may impact you and your family’s circumstances.

We recommend you seek independent taxation advice as to any tax implications that may arise from cancelling your insurance policy.

Alternatively, if you would like to cancel your cover via our website, please complete the cancellation form, then scan and email the completed and signed form to Au.RACancellations@aia.com

If you have any questions please call us on 13 10 56 from 8am to 6pm (AEST/AEDT) Monday to Friday, excluding public holidays.

Find out more about AIA life insurance products that are no longer on sale, including medical definition reference guides, in our forms and documents library.