TOTAL CARE PLAN, TOTAL CARE PLAN SUPER, SMSF PLAN, INCOME CARE, INCOME CARE PLUS AND INCOME CARE PLATINUM
Important Note: The SPDS and PDS bundle dated 1 November 2019, is only for use for customers who take out a new replacement policy on or after 1 April 2020. Otherwise, you should refer to the original PDS, Policy Document and any subsequent notices issued to you.
Tailored Protection Combined PDS And Policy Document September 2021Download PDF >
SPDS and PDS bundle for Total Care Plan Super members and SMSF customers applying for a replcement policy November 2019 Download PDF >
Claims Handling & Vulnerable Consumers replaces The Insurance in Superannuation Voluntary Code of Practice (the Code) Download PDF >
For more information on insurance in the Super Retirement Fund* Download PDF >
* ETSL and SRF has previously stated its intent to adopt the Insurance in Superannuation Voluntary Code of Practice (the Code). The Code had been scheduled to come into effect on 1 January 2022.
Since the development of the Code, the majority of the requirements have been overtaken by legislative and regulatory reforms. In addition, many of the elements of the Code have already been implemented by the Super Retirement Fund to improve member experience.
On the 30th of June, the Code Owners announced that the Code will no longer be required to be implemented in its current form. It will instead be replaced by two guidance documents focussing on Claims Handling and Vulnerable Consumers. These documents have been jointly developed by the Code Owners and the Super Retirement Fund will consider this guidance in our interactions with members.
HOW WE SUPPORT CUSTOMERS REQUIRING ADDITIONAL SUPPORT WHEN MAKING A CLAIM
Your insurance held within Super Retirement Fund (SRF) covers you for pandemics, including the Coronavirus. This includes Death, Total and Permanent Disablement or Income Protection within your super account.