Care & Co Match is here to help you navigate aged care options – for yourself
A new way to manage your AIA Health cover is coming soon
We’re launching a new AIA Health app to make it easy to manage your health insurance. We’ll soon be retiring the AIA Health Portal once the new app launches.
We’ll share more details soon.
How to access Care & Co Match
or someone you love. To get started, simply:
Visit our dedicated Care & Co Match website and click “Get Started”.
Answer a few questions about your situation, needs, and preferences.
Create an account to access your free personalised care plan, which highlights your key considerations and next steps.
From there, you can decide which level of service suits you now. You can return to your account anytime to explore resources, access additional services, or re‑engage when your needs change.
Our members also benefit from
100% back on Optical
Get 100% back on Optical (up to your annual limit) and enjoy amazing perks with Australia’s largest optical retailers like OPSM, Specsavers, and Optical Network.
No Gap Dental
No Gap Dental is available on eligible preventative dental services if you have dental services included on your extras cover, have served the two month waiting period and are using a smile.com.au approved dentist^.
100% excess refund
Get a 100% refund on your hospital excess when you hold a policy for at least 6 months and have an AIA Vitality status of Silver or higher.
^ Please note that any benefits AIA Health pays towards No Gap Dental will count towards your Preventative and General Dental limits.
AIA Priority Protection and AIA Priority Protection for Platform Investor insurance policies issued on or after 9 November 2025 or AIA Vitality Membership commencing on or after 28 March 2026
Priority Protection & AIA Priority Protection for Platform Investor insurance policies issued on or after 9 Nov 2025 or AIA Vitality Membership commencing on or after 28 Mar 2026
AIA Priority Protection and AIA Priority Protection for Platform Investor insurance policies issued on or prior to 8 November 2025 or AIA Vitality Membership that commenced on or prior to 27 March 2026
AIA Vitality Discounts for Policies issued on or after 9 November 2025
Where the life insured under an eligible Priority Protection or Priority Protection for Platform Investors insurance policy (policy) is a member of AIA Vitality at the time that a premium becomes payable in relation to that policy, AIA Australia Limited (AIA Australia or we) will adjust the premium (excluding any amount payable for GST, policy fees, AIA Vitality Contribution fee and government stamp duty) (premium) in accordance with the rules set out in this document (rules). AIA Vitality Starter* members are not eligible for that policy’s AIA Vitality membership discount. The premium adjustments are not guaranteed. We may vary or withdraw these rules at any time.
In this document any reference to:
| You / your | Means the Policy Owner or where the policy is owned by a Trustee, the life insured.
|
| All Benefits | Means the discount is applied to all cover types and optional benefits |
AIA Vitality Discounts
AIA Vitality Discounts available on Priority Protection and Priority Protection for Platform Investors policies include an:
- AIA Vitality Discount based on achieving AIA Vitality Silver Status or above
- AIA Vitality Health Check Discount based on having completed an AIA Vitality Health Check in the last two years.
Where the life insured becomes a member of AIA Vitality and remains a member throughout the policy year, premiums will be discounted by an amount equal to the AIA Vitality Discounts either:
- on the first premium due date, where the life insured becomes an AIA Vitality member at the time their policy is issued, or
- from the next premium due date, where the life insured has an existing policy at the time they become an AIA Vitality member.
Where premiums are paid half-yearly or annually, the AIA Vitality Discounts are applied until the next Policy Anniversary. Where premiums are paid monthly:
- the AIA Vitality Discounts are applied until the next Policy Anniversary where the AIA Vitality Discounts have been applied for more than 90 days, or
- the AIA Vitality Discounts are applied until the second Policy Anniversary where the AIA Vitality Discounts have applied for 90 days or less.
If within 90 days of the AIA Vitality application, the life insured does not meet the eligibility and registration requirements, as set out in the application documents, the AIA Vitality membership will not be activated, and the AIA Vitality Discounts will not be applied. If this occurs, and you have already paid a reduced premium that included any AIA Vitality Discounts, you will be required to pay us the amount of any AIA Vitality Discounts that were applied to your policy.
The eligibility and registration requirements include providing:
- a valid email address
- payment details
- the first payment for AIA Vitality, and
- any other information required to administer your AIA Vitality membership.
Where an AIA Vitality membership is attached to an eligible Priority Protection or Priority Protection for Platform Investors insurance policy application that is submitted to AIA on or after 9 November 2025, the AIA Vitality Discounts apply to All Benefits and consist of an AIA Vitality Discount of 10% and an AIA Vitality Health Check Discount of 5%.
The policy application must include a premium quote with both the AIA Vitality Discount and the AIA Vitality Health Check Discount.
Unless otherwise stated in these Premium Adjustment rules:
- If a policy lapses or is cancelled prior to a Policy Anniversary and is reinstated prior to Policy Anniversary of the policy and the life insured is an AIA Vitality member, any discount that applied on the day prior to the lapse or cancellation will apply until the Policy Anniversary.
- If a policy is an approved cancel and replacement and a new policy is issued as a result, and the life insured was already an AIA Vitality member, the AIA Vitality Discount and the AIA Vitality Health Check Discount will be applied to the new policy.
- If an AIA Vitality membership is terminated prior to a Policy Anniversary and the life insured becomes a member of AIA Vitality again prior to that Policy Anniversary, these rules apply as if the AIA Vitality membership was not terminated. In particular, the discounts that applied on the day prior to the AIA Vitality membership termination will apply until the Policy Anniversary.
- If an AIA Vitality membership is terminated prior to a Policy Anniversary and the life insured does not become a member of AIA Vitality again, all AIA Vitality discounts cease from the following policy anniversary.
We may at our discretion, adjust the amount of the AIA Vitality Discounts either up or down, to any level for each discount (if any) that we previously applied in respect of any other insurance policy, in the following circumstances:
- Where an earlier policy lapses or is cancelled prior to a Policy Anniversary and is reinstated or a new policy is issued after that Policy Anniversary
- Where an earlier policy lapses or is cancelled prior to a Policy Anniversary and is reinstated or a new policy is issued prior to that Policy Anniversary but the life insured does not become a member of AIA Vitality again until after that Policy Anniversary
- Where an AIA Vitality membership is terminated prior to a Policy Anniversary and the life insured becomes a member of AIA Vitality again after that Policy Anniversary; or
- Where the policy replaces an earlier insurance policy as part of an approved cancel-and-replace process.
For the avoidance of doubt, the AIA Vitality Discounts can only be applied once in respect of a policy under these rules.
AIA Vitality Discounts
The AIA Vitality Discount is a flexible discount, that applies to All Benefits, that may alter each year on your Policy Anniversary, based on your engagement in the AIA Vitality program.
Where you engage with the AIA Vitality program and obtain a status of Silver or higher, at your Policy Anniversary each year you will retain a 10% AIA Vitality Discount.
Where you do not engage sufficiently with the AIA Vitality program and do not obtain a status of Silver or higher the 10% AIA Vitality Discount will reduce to 5% at your next Policy Anniversary. This will reduce further at the subsequent Policy Anniversary to 0% if you do not engage sufficiently and obtain a status of Silver or higher for two or more consecutive Policy Anniversaries.
The full 10% AIA Vitality Discount can be retained at your next Policy Anniversary providing you obtain a status of Silver or higher just prior to your next Policy Anniversary.
Each year at your next Policy Anniversary date, your applicable AIA Vitality Discount will be determined, and this represents your AIA Vitality Discount for the next policy year.
The premiums you are required to pay for All Benefits, are discounted by the AIA Vitality Discount until the following Policy Anniversary, providing the life insured is an AIA Vitality member at the Policy Anniversary the AIA Vitality Discount was determined and remains a member on the Policy Anniversary when the AIA Vitality Discount is applied.
AIA Vitality Discount Table
| AIA Vitality status on the previous Policy Anniversary | AIA Vitality status on the current Policy Anniversary | % Change | Maximum Discount |
|---|---|---|---|
| Not available (For policy approaching 1st Policy Anniversary) | Bronze
|
-5%
|
10% |
| Not available (For policy approaching 1st Policy Anniversary) | Silver, Gold or Platinum
|
0% | |
| Bronze |
Bronze | -5% | |
| Bronze |
Silver, Gold or Platinum | +10% | |
| Silver, Gold or Platinum | Bronze | -5% | |
| Silver, Gold or Platinum | Silver, Gold or Platinum | 0% |
For the avoidance of doubt, a negative percentage change means the AIA Vitality Discount is decreased by the percentage change relative the AIA Vitality Discount percentage that was applied on the previous Policy Anniversary.
For example, if the AIA Vitality Discount that applied on the previous Policy Anniversary was 5% and a year later the life insured’s AIA Vitality Status is Bronze, the AIA Vitality Discount applied will reduce to 0%.
For the avoidance of doubt, a positive percentage change means the AIA Vitality Discount is increased by the percentage change relative the AIA Vitality Discount percentage that was applied on the previous Policy Anniversary, subject to the maximum discount of 10%.
For example, if the AIA Vitality Discount that applied on the previous Policy Anniversary was 5% (based on Bronze Status in the previous policy year) and, a year later the life insured’s AIA Vitality Status is Gold, the AIA Vitality Discount applied will increase to 10%.
The premiums for All Benefits cannot be discounted by more than the maximum discount of 10%.
AIA Vitality Health Check Discount
The AIA Vitality Health Check Discount is a flexible discount, that applies to All Benefits, that may alter on your Policy Anniversary, based on your engagement in the AIA Vitality program.
Where you engage with the AIA Vitality program and complete an eligible AIA Vitality Health Check in the previous 24 months of your Policy Anniversary date you will retain your initial 5% discount at your next two policy anniversaries.
An Eligible AIA Vitality Health Check means the life insured must have completed a full AIA Vitality Health Check (including the body composition, blood pressure, blood glucose and cholesterol test) and submitted their results via the AIA Vitality app within the last 24 months.
The 5% AIA Vitality Health Check Discount can be retained at your next Policy Anniversary providing the life insured completes an eligible AIA Vitality Health Check prior to your next Policy Anniversary date.
At your next Policy Anniversary date, your applicable AIA Vitality Heath Check Discount will be determined, and this represents your AIA Vitality Health Check Discount for the next policy year.
The premiums you are required to pay for All Benefits, are discounted by the AIA Vitality Health Check Discount until the following Policy Anniversary, providing the life insured is an AIA Vitality member at the Policy Anniversary the AIA Vitality Health Check Discount was determined and remains a member on the Policy Anniversary when the AIA Vitality Health Check Discount is applied.
AIA Vitality Health Check Discount Table
| AIA Vitality Health Check Status | Applicable percentage | Maximum Discount |
|---|---|---|
| Completed Eligible* AIA Vitality Health Check in the previous 24 months of Policy Anniversary | 5.0%
|
5.0% |
| Non-Completion of Eligible* AIA Vitality Health Check in the previous 24 months of Policy Anniversary | 0.0% |
*An Eligible AIA Vitality Health Check means you must have completed a full AIA Vitality Health Check (including the body composition, blood pressure, blood glucose and cholesterol test) and submitted your results via the AIA Vitality app within the last 24 months.
For example:
- On the second Policy Anniversary, if the life insured did not complete an eligible AIA Vitality Health Check in the previous 24 months, the AIA Vitality Health Check Discount applied will reduce to 0%.
- If the AIA Vitality Heath Check Discount that applied on the previous Policy Anniversary was 0% and, the life insured completed an eligible AIA Vitality Health Check 3 months prior to their next Policy Anniversary date, the AIA Vitality Health Check Discount applied at the next Policy Anniversary date will be increased to 5% for the next two policy years.
The premiums for All Benefits cannot be discounted by more than the maximum discount of 5%.
Premium Discounts in General
The AIA Vitality Discounts consist of the AIA Vitality Discount and the AIA Vitality Health Check Discount.
Unless stated otherwise in these Premium Adjustment Rules:
- If you have paid us premium in respect of a policy period and there is a change in circumstances, for example there is a change to life insured’s AIA Vitality Status or we determine a discount should have been applied in accordance with these rules, and this change results in a premium reduction, we may choose to carry this premium reduction forward and reduce your next premium due by the difference.
- If a policy lapses or is cancelled prior to a Policy Anniversary and is reinstated or a new policy is issued prior to that Policy Anniversary with an AIA Vitality membership, these rules apply as if the policy did not lapse or was not cancelled. The AIA Vitality Discounts that applied on the day prior to the policy lapse or cancellation will apply until that Policy Anniversary.
If an AIA Vitality membership is terminated prior to a Policy Anniversary and the life insured becomes a member of AIA Vitality again prior to that Policy Anniversary, we will apply the rules as if the AIA Vitality membership was never terminated. This means the Premium Flex Discounts that applied on the day prior to the AIA Vitality membership termination will apply until the Policy Anniversary.
When you first applied for your Priority Protection or Priority Protection for Platform Investors insurance policy, you may have been eligible for a Healthier Life Reward. For full details of the benefits, qualifying criteria and terms and conditions of the Healthier Life Reward, please refer to the Priority Protection PDS you were issued at the time of taking out your policy.
If you change the frequency of your premium payments in relation to your policy with us, the premium discounts you receive may change. We will determine any premium discount changes in a reasonable manner in accordance with our internal business and policy rules.
If your policy is replaced by one or more eligible insurance policies under a cancel and replace process as agreed by us, the premium discounts you receive may change. We will determine any premium discount changes in a reasonable manner in accordance with our internal business and policy rules.
Any premium changes will remain at the discretion of the insurer.
Examples
Scenario 1
On 20 December 2025, John purchases an eligible insurance policy on a Variable premium basis with a yearly premium frequency, insuring himself for a life cover benefit ($600 Variable Premium) and an income protection benefit ($1,200 Variable Premium). John would ordinarily need to pay $1,800 to keep his policy going.
The examples below refer to yearly premium before policy fee or stamp duty. The examples assume John otherwise remains eligible to receive the discounts discussed in the examples, and that benefit indexation does not apply.
At policy inception:
John will receive an AIA Vitality Discount equal to 10% and an AIA Vitality Health Check Discount equal to 5% on his life cover and income protection premiums for the first year. His total initial yearly premium will therefore be:
$1,800 x (100% – 10%) = $1,620
$1,620 x (100% - 5%) = $1539
$1,620 x (100% - 5%) = $1539
John progresses to Silver AIA Vitality status by the first Policy Anniversary.
On the first Policy Anniversary
John will receive an AIA Vitality Discount of 10% and an AIA Vitality Health Check Discount of 5% on his life cover and income protection premium. The premium due on the first Policy Anniversary will therefore be:
$1,800 x (100% – 10%) = $1,620
$1,620 x (100% - 5%) = $1539
John progresses to Gold AIA Vitality status by the second Policy Anniversary.
On the second Policy Anniversary
John will receive an AIA Vitality Discount of 10% and an AIA Vitality Health Check Discount of 5% on his life cover and income protection premium. The premium due on the second Policy Anniversary will therefore be:
$1,800 x (100% – 10%) = $1,620
$1,620 x (100% - 5%) = $1539
John progresses to Silver AIA Vitality status by the third Policy Anniversary and completes an eligible AIA Vitality Health Check on 7 October 2027.
On the third Policy Anniversary
John will receive an AIA Vitality Discount of 10% and an AIA Vitality Health Check Discount of 5% on his life cover and income protection premium.
The premium due on the third Policy Anniversary will therefore be:
$1,800 x (100% – 10%) = $1,620
$1,620 x (100% - 5%) = $1539
Scenario 2
Jane insures herself under three different eligible insurance policies with AIA Australia including an AIA Priority Protection life cover policy, an AIA Priority Protection income protection policy and an AIA Priority Protection crisis policy. Jane took out each of the policies at different times (but each was taken out after 9 November 2025) and pays her premiums at different frequencies.
The policy details are as follows:
- Priority Protection Life cover policy – commencement date of 11 November 2025 and Jane pays the premiums monthly
- Priority Protection Income protection policy – commencement date of 20 February 2026 and Jane pays the premiums monthly
- Priority Protection Crisis policy – commencement date of 20 February 2026 and Jane pays the premiums annually
Jane decides to join AIA Vitality and her AIA Vitality membership commences on 14 October 2026.
This example assumes that Jane remains eligible to receive the discounts discussed in this example.
Jane is entitled to an AIA Vitality Discount equal to 10% and an AIA Vitality Health Check Discount equal to 5% on her life cover policy, her crisis policy and her income protection policy.
Jane’s AIA Vitality Discount and AIA Vitality Health Check Discount will take effect from her next premium due date on each of her life cover policy, her crisis policy and her income protection policy (being her next monthly premium on her life cover policy and her income protection policy and her next annual premium on her crisis policy).
AIA Vitality Discounts on Policy Anniversary
On 11 November 2026, Jane’s life cover policy goes through Policy Anniversary. As Jane would have been entitled to an AIA Vitality Discount of 10% and an AIA Vitality Health Check Discount of 5% for this policy for less than 90 days (from the next premium due date to Policy Anniversary), Jane will continue to get the 10% AIA Vitality Discount and the 5% AIA Vitality Health Check Discount for another policy year. On 11 November 2027, Jane will be entitled to a 10% AIA Vitality Discount and a 5% AIA Vitality Health Check Discount on her life cover policy, providing she continues to be a AIA Vitality member and obtains an AIA Vitality status of Silver or higher.
On 20 February 2027, Jane’s income protection policy goes through Policy Anniversary. Jane will be entitled to a 10% AIA Vitality Discount and a 5% AIA Vitality Health Check Discount on her income protection policy as she has been an AIA Vitality member for longer than 90 days, providing she continues to be a AIA Vitality member and obtains an AIA Vitality status of Silver or higher
Jane’s crisis policy also goes through Policy Anniversary on 20 February 2027. As Jane pays her crisis policy annually, she will be entitled to an AIA Vitality Discount of 10% and an AIA Vitality Health Check Discount of 5% on her next premium due date and will enjoy those discounts until her next Policy Anniversary (being 20 February 2028) when she will be entitled to a 10% AIA Vitality Discount and a 5% AIA Vitality Health Check Discount on her crisis policy, providing she continues to be a AIA Vitality member and obtains an AIA Vitality status of Silver or higher.
In this document any reference to you means the policy owner.
In this document a Lump Sum Benefit means a benefit under your policy (or under an insurance policy that was cancelled and replaced by the policy, where the terms of the benefit and sum insured have not changed following the cancel-and-replace process) that provides for one lump sum benefit payment.
In this document Income Stream Benefit means a benefit under your policy (or under a policy that was cancelled and replaced by the policy, where the terms of the benefit and sum insured have not changed following the cancel-and-replace process) that provides for periodic income stream benefit payments (including the ‘Income Protection Lump Sum benefit’). Income Stream Benefits include income protection, business expenses or incorporated business expenses benefits.
For the avoidance of doubt, Income Stream Benefits are not Lump Sum Benefits and may be subject to different rules.
Initial discount
- The Premiums that you would otherwise be required to pay from your first Premium due date (if your Policy is a new Policy and the life insured has become a member of AIA Vitality at the time the Policy is issued) or from your next Premium due date after the life insured under your Policy becomes a member of AIA Vitality (if you have an existing Policy at the time you become an AIA Vitality member) will be discounted by an amount of Initial Discount if the life insured under your Policy remains a member of AIA Vitality throughout the year, until:
- If, within 21 days of the AIA Vitality application, the life insured does not meet the eligibility and registration requirements (including if we do not receive a valid unique email address and/or if we do not receive payment details and the first payment for AIA Vitality and/or any other information required to administer the AIA Vitality membership) the AIA Vitality membership will not be activated and the Initial Discount will not be applied. You will be required to pay us the amount of any Initial Discount applied to your policy.
- The Initial Discount in respect of a policy is an amount equal to the Lump Sum Initial Discount. Where the AIA Vitality membership is attached to an eligible Priority Protection or Priority Protection for Platform Investors insurance policy application that is submitted to AIA on or after 14 December 2019, the Lump Sum Initial Discount in respect of Lump Sum Benefits is 17.5%. Where the policy application is submitted prior to 14 December 2019, the Lump Sum Initial Discount in respect of Lump Sum Benefits is 12.5%.
The Income Stream Initial Discount is 7.5% of premium in relation to Income Stream Benefits.
The policy application must include a premium quote with the relevant Lump Sum Initial Discount and/or Income Stream Initial Discount. - Unless otherwise specifically indicated in these rules:
- In the following circumstances, we may, at our discretion, adjust the amount of the Initial Discount up or down to the level of any Premium Flex Discounts (if any) that we previously applied in respect of any other insurance policy:
- For the avoidance of doubt, only one Initial Discount will apply in respect of a policy under these rules.
a. In the case of Premiums that are paid monthly, half-yearly or annually, the next Policy anniversary after the Initial Discount is first applied (provided, in the case of Premiums that are paid monthly, that the Initial Discount has at the date of that Policy Anniversary applied for more than 90 days); or
b. In the case of Premiums that are paid monthly, and in circumstances where the Initial Discount was applied for 90 or fewer days prior to a Policy Anniversary, the second Policy anniversary after the Initial Discount is applied.
b. In the case of Premiums that are paid monthly, and in circumstances where the Initial Discount was applied for 90 or fewer days prior to a Policy Anniversary, the second Policy anniversary after the Initial Discount is applied.
a. If a policy lapses or is cancelled prior to a policy anniversary and is reinstated or a new policy is issued prior to that policy anniversary with AIA Vitality, these rules apply as if the policy did not lapse or was not cancelled. In particular, the discount that applied on the day prior to lapse or cancellation will apply until that policy anniversary; or
b. If an AIA Vitality membership is terminated prior to a policy anniversary and the life insured becomes a member of AIA Vitality again prior to that policy anniversary, these rules apply as if the AIA Vitality membership was not terminated. In particular, the discount that applied on the day prior to termination will apply until that policy anniversary.
b. If an AIA Vitality membership is terminated prior to a policy anniversary and the life insured becomes a member of AIA Vitality again prior to that policy anniversary, these rules apply as if the AIA Vitality membership was not terminated. In particular, the discount that applied on the day prior to termination will apply until that policy anniversary.
a. Where an earlier policy lapses or is cancelled prior to a policy anniversary and is reinstated or a new policy is issued after that policy anniversary;
b. Where an earlier policy lapses or is cancelled prior to a policy anniversary and is reinstated or a new policy is issued prior to that policy anniversary but the life insured does not become a member of AIA Vitality again until after that policy anniversary;
c. Where an AIA Vitality membership is terminated prior to a policy anniversary and the life insured becomes a member of AIA Vitality again after that policy anniversary; or
d. Where the policy replaces an earlier insurance policy as part of a cancel-and-replace process.
b. Where an earlier policy lapses or is cancelled prior to a policy anniversary and is reinstated or a new policy is issued prior to that policy anniversary but the life insured does not become a member of AIA Vitality again until after that policy anniversary;
c. Where an AIA Vitality membership is terminated prior to a policy anniversary and the life insured becomes a member of AIA Vitality again after that policy anniversary; or
d. Where the policy replaces an earlier insurance policy as part of a cancel-and-replace process.
Premium flex
- The premiums that you would otherwise be required to pay from the time that the Initial Discount stops being applied (either your first or a subsequent policy anniversary, depending on when the Initial Discount was first applied) will be discounted until the following Policy Anniversary by an amount of Premium Flex Discount if the policy is in-force, and unless otherwise specifically indicated in these rules, the life insured under your policy was an AIA Vitality member at the most recent policy anniversary before Premium Flex was applied (except in relation to the first policy anniversary on which the Premium Flex is being applied) and remains an AIA Vitality member on the policy anniversary when the Premium Flex is applied.
- The amount of Premium Flex Discount in respect of a premium is equal to the amount of the Lump Sum Premium Flex Discount and the amount of the Income Stream Premium Flex Discount for that premium.
- The amount of the Lump Sum Premium Flex Discount for a premium is equal to the amount of that premium referable to all Lump Sum Benefits payable annually as at that policy anniversary multiplied by the relevant Applicable Percentage.
a. The Applicable Percentage referable to the first premium on which the Lump Sum Premium Flex Discount is applied is the Lump Sum Initial Discount.
b. For the purposes of calculating a Lump Sum Premium Flex Discount for a premium, the Applicable Percentage is equal to the Applicable Percentage that applied on the previous policy anniversary increased by the absolute Percentage Change (if the Percentage Change is positive) or decreased by the absolute Percentage Change (if the Percentage Change is negative) in accordance with the following table based on the life insured’s AIA Vitality Status on that policy anniversary.
| AIA Vitality Status | % Change | Maximum Discount |
|---|---|---|
| Bronze | -2.50%
|
20% |
| Silver | -1.25% | |
| Gold |
0.00% | |
| Platinum | +1.00% |
c. If the policy has qualified for AIA Healthier Life Reward (available to new business applications effective 16 April 2023), the Premium Flex Discount will reduce to no lower than half of the Lump Sum Initial Discount, that is 8.75% for Lump Sum Benefits. Continued AIA Vitality membership is required to maintain the Healthier Life Reward benefits.
For full details of the benefits, qualifying criteria and terms and conditions of the Healthier Life Reward, please refer to the Priority Protection PDS.
4. For the avoidance of doubt, a negative Percentage Change means that the Applicable Percentage is decreased by the Percentage Change relative to the Applicable Percentage that applied on the previous policy anniversary and a positive Percentage Change means that the Applicable Percentage is increased by the Percentage Change relative to the Applicable Percentage that applied on the previous policy anniversary.
For example, if the Applicable Percentage was 17.5% on the last Policy anniversary and, a year later, the life insured’s AIA Vitality Status is Platinum, the Applicable Percentage will be increased to 18.5%.
5. The amount of the Income Stream Premium Flex Discount for a premium is equal to the amount of that premium referable to all Income Stream Benefits payable annually as at that policy anniversary multiplied by the relevant Applicable Percentage.
a. The Applicable Percentage referable to the first premium on which the Income Stream Premium Flex Discount is applied is the Income Stream Initial Discount.
b. For the purposes of calculating an Income Stream Premium Flex Discount for a premium, the Applicable Percentage is equal to the Applicable Percentage that applied on the previous policy anniversary increased by the absolute Percentage Change (if the Percentage Change is positive) or decreased by the absolute Percentage Change (if the Percentage Change is negative) in accordance with the following table based on the life insured’s AIA Vitality status on that policy anniversary.
b. For the purposes of calculating an Income Stream Premium Flex Discount for a premium, the Applicable Percentage is equal to the Applicable Percentage that applied on the previous policy anniversary increased by the absolute Percentage Change (if the Percentage Change is positive) or decreased by the absolute Percentage Change (if the Percentage Change is negative) in accordance with the following table based on the life insured’s AIA Vitality status on that policy anniversary.
| AIA Vitality Status | % Change | Maximum Discount |
|---|---|---|
| Bronze | -2.50%
|
20% |
| Silver | -1.25% | |
| Gold |
0.00% | |
| Platinum | +1.00% |
c. If the policy has qualified for AIA Healthier Life Reward (available to new business applications effective 16 April 2023), the Premium Flex Discount will reduce to no lower than half if the Income Stream Initial Discount, that is 3.75% for Income Stream Benefits. Continued AIA Vitality membership is required to maintain the Healthier Life Reward benefits.
For full details of the benefits, qualifying criteria and terms and conditions of the Healthier Life Reward, please refer to the Priority Protection PDS.
6. For the avoidance of doubt, a negative Percentage Change means that the Applicable Percentage is decreased by the Percentage Change relative to the Applicable Percentage that applied on the previous policy anniversary and a positive Percentage Change means that the Applicable Percentage is increased by the Percentage Change relative to the Applicable Percentage that applied on the previous policy anniversary.
For example, if the Applicable Percentage was 7.5% on the last Policy anniversary and, a year later, the life insured’s AIA Vitality status is Platinum, the Applicable Percentage will be increased to 8.5%.
7. The premiums relating to Lump Sum Benefits or Income Stream Benefits cannot be discounted by more than the applicable Maximum Discount, as set out in the tables above.
8. Where:
a. you paid us a premium in respect of a period; and
b. subsequently, there is a change in circumstances (e.g. there is a change in the life insured’s
AIA Vitality Status or we determine that a discount should have been applied to that premium in accordance with these rules) that would result in the premium in respect of that period being reduced further, we may choose to carry the discount forward and reduce your next premium by the difference between the premium in (a) above and the lower premium in (b) above
b. subsequently, there is a change in circumstances (e.g. there is a change in the life insured’s
AIA Vitality Status or we determine that a discount should have been applied to that premium in accordance with these rules) that would result in the premium in respect of that period being reduced further, we may choose to carry the discount forward and reduce your next premium by the difference between the premium in (a) above and the lower premium in (b) above
9. Unless otherwise specifically indicated in these rules:
a. If a policy lapses or is cancelled prior to a policy anniversary and is reinstated or a new policy is issued prior to that policy anniversary with AIA Vitality, these rules apply as if the policy did not lapse or was not cancelled. In particular, the Premium Flex Discount that applied on the day prior to lapse or cancellation will apply until that policy anniversary; or
b. If an AIA Vitality membership is terminated prior to a policy anniversary and the life insured becomes a member of AIA Vitality again prior to that policy anniversary, these rules apply as if the AIA Vitality membership was not terminated. In particular, the Premium Flex Discount that applied on the day prior to termination will apply until that policy anniversary.
b. If an AIA Vitality membership is terminated prior to a policy anniversary and the life insured becomes a member of AIA Vitality again prior to that policy anniversary, these rules apply as if the AIA Vitality membership was not terminated. In particular, the Premium Flex Discount that applied on the day prior to termination will apply until that policy anniversary.
Premium discounts generally
If you change the frequency of your premium payments in relation to your policy with us, the premium discounts you are entitled to may change. We will determine any premium discount changes reasonably in accordance with internal business rules.
If your policy replaced one or more eligible insurance policies under a cancel-and-replace process as agreed by us, the premium discounts you are entitled to may change. We will determine any premium discount changes reasonably in accordance with internal business rules.
Any premium changes will remain at our sole discretion.
Examples
Scenario 1
AIA Vitality is associated with an eligible insurance policy from policy inception (after 14 December 2019)
On 20 December 2019, John purchases an eligible insurance policy with a yearly premium frequency, insuring himself for a life cover benefit ($600 level Premium) and an income protection benefit ($1,200 level Premium). John would ordinarily need to pay $1,800 to keep his policy going.
At policy inception:
John will receive a Lump Sum Initial Discount equal to 17.5% on his life cover premiums and an Income Stream Initial Discount equal to 7.5% on his income protection premiums for the first year. His total initial yearly premium will therefore be:
$600 x (100% – 17.5%) + $1,200 x (100% – 7.5%) =
$495 + $1,110 = $1,605
John progresses to Silver AIA Vitality status by the first policy anniversary.
On the first policy anniversary
John will receive a Lump Sum Premium Flex Discount of 16.25% (17.5% – 1.25%) on his life cover premium and an Income Stream Premium Flex Discount of 6.25% (7.5% – 1.25%) on his income protection premium. The premium due on the first policy anniversary will therefore be:
$600 x (100% – 16.25%) + $1,200 x (100% – 6.25%) =
$502.50 + $1,125.00 = $1,627.50
John progresses to Gold AIA Vitality status by the second Policy anniversary.
On the second policy anniversary
John will receive a Lump Sum Premium Flex Discount of 16.25% (16.25% + 0%) on his life cover premium and an Income Stream Premium Flex Discount of 6.25% (6.25% + 0%) on his income protection premium. The premium due on the second policy anniversary will therefore be:
$600 x (100% – 16.25%) + $1,200 x (100% – 6.25%) =
$502.50 + $1,125.00 = $1,627.50
John progresses to Platinum AIA Vitality status by the third policy anniversary and remains at Platinum status for the next three years.
On the third policy anniversary
John will receive a Lump Sum Premium Flex Discount of 17.25% (16.25% + 1%) on his life cover premium and an Income Stream Premium Flex Discount of 7.25% (6.25% + 1%) on his income protection premium. The premium due on the third policy anniversary will therefore be:
$600 x (100% – 17.25%) + $1,200 x (100% – 7.25%) =
$496.50 + $1,113.00 = $1,609.50
On the fourth policy anniversary
John will receive a Lump Sum Premium Flex Discount of 18.25% (17.25% + 1%) on his life cover premium and an Income Stream Premium Flex Discount of 8.25% (7.25% + 1%) on his income protection premium. The premium due on the fourth policy anniversary will therefore be:
$600 x (100% – 18.25%) + $1,200 x (100% – 8.25%) =
$490.50 + $1,101.00 = $1,591.50
On the fifth policy anniversary
John will receive a Lump Sum Premium Flex Discount of 19.25% (18.25% + 1%) on his life cover premium and an Income Stream Premium Flex Discount of 9.25% (8.25% + 1%) on his income protection premium. The premium due on the fifth policy anniversary will therefore be:
$600 x (100% – 19.25%) + $1,200 x (100% – 9.25%) =
$484.50 + $1,089.00 = $1,573.50
This example assumes that premiums would otherwise remain level under John’s policy (and that benefit indexation does not apply) and that John otherwise remains eligible to receive the discounts discussed in this example.
Scenario 2
AIA Vitality is associated with an eligible insurance policy after policy
Jane insures herself under three different eligible insurance policies with AIA Australia including a life cover policy (Lump Sum Benefit), an income protection policy (Income Stream Benefit) and a crisis policy (Lump Sum Benefit). Jane took out each of the policies at different times (but each was taken out after 14 December 2019) and pays her premiums at different frequencies.
The policy details are as follows:
- Life cover policy – commencement date of 1 February 2020 and Jane pays the premiums monthly
- Income protection policy – commencement date of 1 April 2020 and Jane pays the premiums monthly
- Crisis policy – commencement date of 1 April 2020 and Jane pays the premiums annually
Initial discount
Jane is entitled to a Lump Sum Initial Discount equal to 17.5% on her life cover policy and her crisis policy as these are both Lump Sum Benefits. Jane is also entitled to an Income Stream Initial Discount equal to 7.5% on her income protection policy as it is an Income Stream Benefit.
Jane’s Lump Sum Initial Discount will take effect from her next premium due date on each of her life cover policy and her crisis policy (being her next monthly premium on her life cover policy and her next annual premium on her crisis policy).
Jane’s Income Stream Initial Discount will take effect from her next premium due date of her income protection policy (being her next monthly premium).
Premium flex
On 1 February 2021, Jane’s life cover policy goes through policy anniversary. As Jane would have been entitled to an Initial Discount for this policy for less than 90 days (from the next premium due date to policy anniversary), Jane will continue to get the Initial Discount for another policy year. On 1 February 2022, Jane will be entitled to a Premium Flex Discount on her life cover policy.
On 1 April 2021, Jane’s income protection policy goes through policy anniversary. Jane will be entitled to a Premium Flex Discount on her income protection policy as she has been an AIA Vitality member for longer than 90 days.
Jane’s crisis policy also goes through policy anniversary on 1 April 2021. As Jane pays her crisis policy annually, she will be entitled to an Initial Discount of 17.5% on her next premium due date and will enjoy that discount until her next policy anniversary (being
1 April 2022) when she will be entitled to a Premium Flex Discount.
This example assumes that Jane remains eligible to receive the discounts discussed in this example.
What is Early Support?
Early Support is a service offered through AIA Embrace to help you recover and return to work after illness or injury.
You may be eligible if you're covered by an AIA insurance policy - this could be through your super fund or your employer. While you might be eligible, your employer also needs to have rolled out the program for you to access the service.
AIA’s Wellbeing team works with you and your manager after a workplace absence to connect you with the right treatment and support early - helping you recover sooner and return to work safely.
How does it work?
Your employer can notify AIA if your employee absence exceeds 10 consecutive business days, shows regular patterns, or involves a serious diagnosis, requiring extended time off.
Your employer or broker will confirm your eligibility.
Your employer may speak with an AIA Wellbeing Manager.
Your employer will discuss the program with you, obtain your consent, and refer you to AIA with relevant documentation.
An AIA Wellbeing consultant will contact you to discuss your individual circumstances and develop a wellbeing plan in partnership with you. This may include referral to AIA Embrace programs that support your recovery.
Who is eligible?
Early Support is available to employees who are covered by an AIA insurance policy, which may be provided through your superannuation fund or employer.
To access the service, your employer also needs to have activated the Early Support program.
To access the service, your employer also needs to have activated the Early Support program.
How to get started?
- Speak to your line manager if an illness or injury is affecting your work.
- Provide consent to participate in the program.
- Your line manager will handle the referral to AIA’s Wellbeing team.
Why Early Support matters
- Helps you access evidence-based wellbeing support, tailored to your medical circumstances.
- Empowers faster recovery and return to work.
- Helps reduce absence duration and associated disruption.
Watch the Early Support process in action
Your access to the AIA Embrace programs and services may vary depending on the policy terms in place with the policy owner (the trustee of your policy or your employer). Please check your policy Product Disclosure Statement. Programs and services are provided in conjunction with AIA and external service providers. Some programs can be accessed immediately without enrolment, while others require enrolment. Please refer to the form on the page for specific access details.