Navigating aged care, home care or retirement living is rarely straightforward. Decisions are often made under pressure, with limited visibility of options and significant emotional weight for individuals and families.

 

As Australians live longer, more working people are supporting ageing parents or loved ones while still balancing careers, finances and their own wellbeing. These care decisions intersect directly with work and health and navigating them without the right support can feel overwhelming.

 

That’s why AIA has partnered with Care & Co Match, making its care navigation service available to AIA Corporate partners through AIA Embrace, which supports people at every stage. 

 

Care & Co Match exists to simplify the process, providing clear, practical support so people can make informed decisions with confidence, whether they are planning or responding to an immediate need. 

Care journeys don’t follow a single path. Some people want to prepare early, others need urgent support, and many sit somewhere in between. Care & Co Match responds to this reality through three connected service offerings:

A self‑guided digital platform that allows users to explore care pathways, access reliable information and build personalised shortlists at their own pace — with the option to step into expert support when needed.

A guided service that helps individuals document how they want to live as they age, capturing preferences across lifestyle, independence and care. By starting these conversations early, families gain clarity and avoid rushed decisions in times of crisis.

Personalised, one‑on‑one support for moments when decisions are urgent or complex. A dedicated expert helps families understand options, shortlist providers and coordinate next steps - reducing the time, stress and uncertainty involved in finding the right care.

 

Together, these services provide a continuum of support - from early planning through to active decision‑making -  helping people move forward with clarity at every stage.

Care decisions can feel complex, emotional and time‑critical. Having the right support - whether that’s planning ahead, accessing expert guidance, or simply understanding available options - can make a meaningful difference to both the experience and the outcome.
 

Through AIA Embrace, Care & Co Match brings together the tools, expertise and personalised support needed to navigate this journey with greater ease and confidence.

Whether planning for the future or facing an immediate care need, the right support can make all the difference.

 

Care & Co Match is available to eligible AIA Corporate partners and their employees through AIA Embrace.

 

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