Care & Co Match

An AIA Embrace partner helping you navigate aged care, home care, and retirement living with confidence.

What is Care & Co Match?

As Australians balance everyday responsibilities with caring for a loved one or are wanting to plan for their own ageing journey, Care & Co Match is designed to make finding aged care solutions simpler and less overwhelming – whether it’s for you or someone you love. Combining an online portal with expert human support, they help you understand your options, compare services, and take the next step with clarity and confidence.
 
Through our partnership, you’ll have access to the Care & Co Match Portal – a digital platform offering clear, consistent guidance – plus the option of personalised, paid support from a dedicated Care Concierge when you need extra help. 

Benefits of Care & Co Match

Find care without getting overwhelmed
Care & Co Match helps you narrow down the right care options based on needs, location, and budget – making the process feel simpler and more manageable.
Understand costs with confidence
They provide clear guidance on fees, funding, and government subsidies, so you know what to expect and can plan ahead.
 
Feel supported at every step
 
Their Care Concierge can guide you through each stage, offering clarity, reassurance, and practical next steps.
 
Access to care you can trust
 
You’ll be connected to quality, carefully vetted care services – so you can feel confident in the care you choose for yourself or someone you love.

Your support options

Care & Co Match portal

Portal access type What’s included Cost
Exploring your options You’ll get access to clear, practical articles, resources, and tools to help you learn at your own pace – so you can understand care options and costs before deciding what’s right for you. Free
Personalised guidance  Receive step‑by‑step guidance to help understand care options and priorities. Includes a personalised care plan, a tailored shortlist of suitable providers, and a Care Navigation session (up to 30 minutes) with a Care Concierge to discuss next steps and identify any urgent needs or gaps. $272, one-time fee

Personalised Care Concierge services

If you’re after more personalised or ongoing support, Care & Co Match also offers additional Care Concierge services. These paid services go beyond general guidance and can include more in‑depth planning, help engaging with care providers, and ongoing coordination as needs change.
 
To learn more about the different levels of support, what’s included, and the associated costs, please visit the Care & Co Match Portal.

How to access Care & Co Match

Care & Co Match is here to help you navigate aged care options – for yourself
or someone you love. To get started, simply:
1

Step 1

Visit our dedicated Care & Co Match website and click “Get Started”.

2

Step 2

Answer a few questions about your situation, needs, and preferences.

3

Step 3

Create an account to access your free personalised plan portal, which highlights your key considerations and next steps.

4

Step 4

From there, you can decide which level of service suits you, with the option to purchase personalised Care Concierge services. You can return to your account anytime to explore resources, access additional services, or re-engage when your needs change.

Why consider aged care support?

Caring for yourself or someone you love doesn’t have to be done alone. Many Australians seek extra support to make the whole process more manageable.
 
For many people, caring can involve:
 
  • Quietly providing care while balancing everyday life
  • Time and effort that can add up to hundreds of hours each year
  • Seeking support earlier as fewer carers become available
  • Finding the right aged care support to ease pressure and offer peace of mind

Supporting materials

Discover how Care & Co Match can help you find the right support.

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For more information about this and other AIA Embrace partnerships and programs, contact your employer.