Why does AIA Vitality collect your
AIA Australia collects your Personal Information so that we can administer your AIA Vitality membership and offer you access to AIA Vitality member associated benefits.
For example:
- Discounts on your insurance premium
- Discounts on Partner products
- Allocating AIA Vitality Points
- Vouchers for Partner products and services
Is my data secure?
Where does my Personal Information
go and who can see it?
AIA Australia takes Information Security seriously and has processes and secured systems in place to protect your Personal Information. Your Personal Information is stored in secure AIA Australia data centres in Australia.
Your Personal Information can only be accessed by authorised AIA staff to help answer questions on your AIA Vitality membership. This may include troubleshooting your account or emailing you on how assessments, benefits and rewards in the program may relate to your membership.
Where is my health data stored and who
can see it?
The health information that you choose to share (via the AIA Vitality app or with our AIA Vitality Partners) is stored in the AIA Vitality database in Hong Kong. It is used to calculate your AIA Vitality Points and AIA Vitality Status and it is accessible by authorised AIA Australia staff for membership services. It is not used by AIA Australia for insurance claims or underwriting purposes or shared with any third parties in a personally identifiable format. We do allow some appointed third party vendors to access your data for incident management purposes only.
Examples of health data are:
- Measurable health data– BMI, blood pressure etc.
- Data submitted via the AIA Vitality Health Check form2.
What about my fitness and activity data?
When you choose to pair a fitness device or app with your AIA Vitality membership, you can manage how the following information is shared with AIA Australia:
- Steps and workouts
- Heart rate
- Food
- Sleep
- Mindfulness minutes
You must share the data with AIA Australia to be able to earn points for AIA Vitality activities.
This information is stored on the Vitality Device Platform hosted in Amazon cloud storage in Virginia, United States. It is used to apply activity-based points however, it is not stored with your Personal Information. You cannot be identified by this data. This information is accessible by Vitality Group International, Inc. and certain approved subprocessors in South Africa to enable them to resolve issues with your fitness device and activity data. The aggregated data may also be used for reporting, scientific and product research purposes.
What about my bank details?
Some AIA Vitality benefits and rewards have a cash payment3 or cashback component paid directly to a nominated bank account. If you choose to utilise these benefits and rewards, you will need to ensure your bank account details are always kept up to date so payments are not delayed. Only one nominated bank account is permitted per AIA Vitality membership however, you can update this in your account in the AIA Vitality app.
In the AIA Vitality app, the details are partially masked however, you can update this in the account section of the app. Bank account details (Name, Account Number, BSB, Bank name) are stored in the AIA Vitality Member database located in Australia.
What types of data are stored in each
country?
| Where | Australia | Hong Kong | USA |
|---|---|---|---|
| Data category | Personally identifiable information (PII) | Non-personally identifiable information (Non-PII) | Non-personally identifiable information (Non-PII) |
| What | Name | Detailed steps, workout, food, sleep and mindfulness data | |
| Date of birth | Date of birth | ||
| Points balance | Measurable health data | ||
| Status level | Activity Data | ||
| Health check document images | Points balance | ||
| Bank details | Status level | ||
| Who can access your data? | AIA Austalia | AIA Austalia | Vitality Group International, Inc |
Data shared with AIA Vitality Partners
for benefit eligibility, activation
and fulfillment
| Partners | eGift card provider | |
|---|---|---|
| Who |
| Blackhawk Network
|
| Data category | Personally identifiable information (PII) | Personally identifiable information (PII) |
| What | First name | First name |
| Last name | Last name | |
| Status level | ||
Other AIA Vitality partners/compatible fitness apps will require you to provide personal details in order to participate/access their services.
If the AIA Vitality partner is not specifically mentioned here, AIA Vitality will not pass on any PII data from AIA Vitality members to this partner.
Third party partners and providers may be involved in the provision of other benefits and rewards through the AIA Vitality program from time to time.
This document is to provide an overview only. For further information about how
AIA Australia handles personal information, please review the most up to date full version of the AIA Australia Group Privacy Policy on AIA Australia website at www.aia.com.au, as updated from time to time (AIA Australia Privacy Policy) and the AIA Vitality Terms and Conditions available at www.aia.com.au.
- Personal information is information that can be used to identify an individual such as name, address, phone number; or about an individual who is reasonably identifiable.
- Images of all forms (including those which may identify you) that are uploaded are stored securely in Australia.
- Cash rewards earned as Active Benefits or Shopping Rewards are only able to be paid into a valid Commonwealth Bank account.
How do I get AIA Vitality
Get protected and take out an eligible AIA insurance policy.
More information about AIA Vitality
Existing AIA Vitality members
Benefits and rewards differ between AIA Vitality and AIA Vitality Starter.
Access to particular benefits within the AIA Vitality Starter program may vary due to individual arrangements with your relevant employer or superannuation fund.
If you have a question about your membership, contact our Member Services Team at queries@aiavitality.com.au.
