These simple steps show you how to link your Fitbit account to AIA Vitality so you can earn AIA Vitality Points for activity tracked through your device.
You must have an active AIA Vitality membership and a Fitbit account.
Linking Fitbit
Troubleshooting Fitbit
How to link Fitbit to AIA Vitality
Step 1
Open the AIA Vitality app and tap Account in the bottom right corner of the screen.
Step 2
On the Account screen, tap Connected apps & devices.
Step 3
Tap Fitbit from the list of compatible apps available.
Step 4
Have your Fitbit account sign in details ready.
Tap Link now
Step 5
Sign in to your Fitbit account.
Step 6
Decide what information you’d like to share with AIA Vitality.
We recommend you select Allow All to maximise your points earning opportunities to help you reach your weekly activity targets.
Tap Allow
Your Fitbit data will now sync to
AIA Vitality.
Fitbit will appear as Pending in the AIA Vitality app until new data is synced.
This happens after your next workout is synced between your Fitbit device and the Fitbit App.
You can see Fitbit is connected to AIA Vitality on the Manage apps & devices and Fitbit Connection screens.
Step 1
Recent activity not showing on your AIA Vitality Points Statement?
Check the activity is showing in the Fitbit app.
- Open the Fitbit app on your smartphone (iOS or Android).
- Log in to your Fitbit account.
- You should see your current stats on the home screen.
- Tap Activity.
- If your activity is not showing in the Fitbit app but is showing on your fitness device, then sync your device to the Fitbit app.
- Re-check the Fitbit app.
- Once your activity is showing in the Fitbit app, allow 48 hours for any eligible AIA Vitality Points you’ve earned to appear on your Points Statement.
Step 2
Check your Fitbit device is linked to the Fitbit app
- Open the Fitbit app on your smartphone (iOS or Android).
- Log in to your Fitbit account.
- On the home screen, tap the device icon in the top left corner.
If your Fitbit device, or any other compatible device (e.g. Versa, Charge, or Inspire) is listed, it’s linked to the Fitbit app.
If your device is not listed, follow the linking instructions in the Fitbit app to link your device.
- On the home screen tap the device icon in the top left corner, then follow the device set up instructions.
Step 3
Confirm Fitbit is recording your activity
Complete some physical activity
Go for a walk, run, or workout while wearing your device that’s linked to the Fitbit app.
- On the home screen, tap the device icon in the top left corner.
- Tap your device name.
You should see ‘synced just now’ under your device name.
If you don’t, tap the refresh arrows in the top right corner of the screen.
If you still don’t see ‘synced just now’, then:
Ensure Bluetooth is Enabled
- Bluetooth must be turned on in your smartphone to enable syncing.
- If syncing fails, try turning Bluetooth off and on again.
Check app Permissions
- For iOS, check that Bluetooth and background app refresh are enabled for Fitbit.
- For Android, ensure Fitbit has access to location and background activity.
Step 4
Check Fitbit is linked to the AIA Vitality app
- Open the AIA Vitality app.
- Tap Account in the bottom right corner.
- Tap Connected apps & devices and find Fitbit.
- There should be a green line on the left side of the Fitbit tile.
- You should also see ‘Last synced’ and a date on the Fitbit tile.
- If you don’t, open the Fitbit app.
- On the home screen, tap the device icon in the top left corner to sync your device data.
Step 5
Check AIA Vitality is linked to the Fitbit app
- Open the Fitbit app.
- Tap the Account icon in the top right corner.
- Tap Settings, then tap Manage access to account.
- Tap Manage connected apps
- If AIA Vitality Australia is listed under Connected apps, then AIA Vitality is linked.
- If AIA Vitality is not listed, wait 24 hours before following Step 4 to link Fitbit to the AIA Vitality app.
Step 6
Check your Fitbit account isn't linked to another AIA Vitality account
Your Fitbit account may be linked to a previous or different AIA Vitality account.
You cannot share your Fitbit account with more than one AIA Vitality account, so you’ll need to disconnect one of them.
- Open the Fitbit app.
- Tap the Account icon in the top right corner.
- Tap Settings, then tap Manage access to account.
- Tap Manage connected apps
- If AIA Vitality Australia is listed, tap Disconnect at the bottom of the screen.
Now, disconnect your Fitbit account in the AIA Vitality app.
- Open the AIA Vitality app.
- Tap Account in the bottom right corner.
- Tap Connected apps & devices.
- Tap the Fitbit tile, then tap Disconnect.
