These simple steps show you how to link Apple Health to AIA Vitality so you can earn AIA Vitality Points for activity tracked through your device.
You must have an active AIA Vitality membership and an Apple Health profile.
Linking Apple Health
Troubleshooting Apple Health
How to link Apple Health to AIA Vitality
Step 1
Open the AIA Vitality app and tap Account in the bottom right corner of the screen.
Step 2
On the Account screen, tap Connected apps & devices.
Step 3
Tap Apple Health from the list of compatible apps available.
Step 4
Tap Link now
Step 5
Decide what information you’d like to share with AIA Vitality.
We recommend you select Turn On All to maximise your points earning opportunities and to help you reach your weekly activity targets.
Tap Allow
Your Apple Health data will now sync to AIA Vitality.
Data can take up to 48 hours to sync.
Tap Re-sync data to ensure the latest data from Apple Health has synced to AIA Vitality.
The data you’ve agreed to share will display a green tick when data has synced.
You can see Apple Health is connected to AIA Vitality on the Manage apps & devices and Apple Health screens.
Apple Watch
If you use an Apple Watch to track your activity, and want your watch to sync with AIA Vitality, make sure you’ve linked your watch to the Fitness app.
The Fitness app automatically updates Apple Health, which is linked to AIA Vitality.
Step 1
Recent activity not showing on your AIA Vitality Points Statement?
Steps data
Check the activity is showing in Apple Health.
- Open Apple Health.
- The Summary screen shows your current day.
- Tap Steps to view your step count by day, week, 6 months, or year.
- Tap D to see your current day’s total, or W for your current week’s total.
- If you’re tracking steps across multiple devices, e.g. an Apple Watch and an iPhone, your step totals will be aggregated, not combined.
- Scroll down to Options and tap Show All Data to see the steps recorded by your devices.
Workout data
Check the workout is showing in Apple Health.
- Open Apple Health
- The Summary screen shows your current day.
- Tap Workouts to view your workout history by day, week, month, 6 months or year.
- Scroll down to Options and tap Show All Data
- You will now see your recorded workout history by device, workout duration and date.
- These workouts should appear in the AIA Vitality app under synced device data.
Are you using an Apple Watch to track your activity?
Activity tracked using your Apple Watch is recorded in the Fitness app.
Check the workout is showing in the Fitness app.
- Open the Fitness app.
- The Summary screen shows your current day.
- Tap Sessions to view your recorded activity by date and activity category.
Workout time vs Open Goal time
When using an Apple Watch to track your activity, there will be two times recorded in the Fitness app.
- Workout time – is the duration time the app has recorded workout activity.
- Open goal time – is a specific time duration that you set for a workout.
Only the workout time duration is shared with AIA Vitality.
Step 2
Check Apple Health is linked to the AIA Vitality app
- Open the AIA Vitality app.
- Tap Account in the bottom right corner of the screen.
- On the Account screen, tap Connected apps & devices.
- There should be a green line on the left of the Apple Health tile.
- You should see ‘Last synced’ and a date on the Apple Health tile.
- If you don’t, open Apple Health to sync your data to the AIA Vitality app.
Step 3
Check the AIA Vitality app is connected to Apple Health
- Open Apple Health.
- Tap the Sharing icon, in the bottom centre of the Summary screen.
- Listed are the Apps sharing data with Apple Health and receiving data from Apple Health.
- If AIA Vitality Australia is listed under Apps, tap the arrow on the right.
- Check all permissions are selected, and all the buttons are showing green.
- If a button is not showing green this data will not be shared with AIA Vitality and will not show in your Points Statement.
- AIA Vitality Australia should be listed, wait 24 hours then start the linking process again, from within the AIA Vitality app.
Step 4
How to disconnect Apple Health from AIA Vitality
- Open the AIA Vitality app.
- Tap Account in the bottom right corner of the screen.
- Tap Connected apps & devices.
- Tap Apple Health, then Disconnect.
Now, disconnect AIA Vitality from Apple Health.
- Open Apple Health.
- Tap the Sharing icon, in the bottom centre of the Summary screen.
- Listed are the Apps sharing data with Apple Health and receiving data from Apple Health.
- If AIA Vitality Australia is listed under Apps, tap the arrow on the right.
- Tap Turn Off All.
- All data options should now be greyed out. The data will no longer be shared with AIA Vitality.
