AIA Health has partnered with Universal Practice to give eligible AIA Health members FREE exclusive access to a personalised Virtual Physiotherapy program – tailored to your needs and 100% online.
What’s included with Universal Practice
You’ll receive:
Virtual Physiotherapy Appointment with a qualified physiotherapistOne Virtual Physiotherapy Program tailored to youAccess to exclusive Body Mapping TechnologyEvidence-based custom exercise and treatment plansHow Universal Practice Virtual Physiotherapy Works
Skip the waiting rooms and travel time — enjoy expert care and support that fits into your day.
Using Body Mapping Technology, your Universal Practice physiotherapist virtually assesses your movement and measures your range of motion to understand what your body needs.
You’ll receive a personalised virtual physiotherapy program designed just for you – with guided exercises, progress tracking and ongoing support, including 24/7 physio chat whenever you need it.
Access the app anytime, anywhere so you can complete your program whenever it suits you.
How to sign up and begin your journey
Join Universal Practice’s Virtual Physiotherapy Platform, at no cost to you. AIA Health will cover the program cost of $89 for eligible AIA Health members if:
- You hold the correct level of Extras cover
- You have served relevant waiting periods
- Have at least $89 remaining on your Physiotherapy cover limits1
Note
1If you have less than $89 remaining under your physiotherapy cover limits AIA Health will contribute an amount equal to your remaining physiotherapy limit. You will need to pay the remaining out of pocket balance.
1If you have less than $89 remaining under your physiotherapy cover limits AIA Health will contribute an amount equal to your remaining physiotherapy limit. You will need to pay the remaining out of pocket balance.
Meet with one of Universal Practice’s qualified physiotherapists online.
They’ll assess your needs and recommend a tailored program using Body Mapping Technology to track your movement and technique in real time.
Access your custom rehab program anytime, anywhere.
Includes mobility, strength, and recovery exercises – plus ongoing support and progress tracking to help you reach your goals.
Frequently asked questions
Access to one Virtual Physiotherapy Program with Universal Practice is only available to AIA Health members on the following Extras products. This includes all members on your policy.
- Base 50% Extras
- Good 50% Extras
- Better 60% Extras
- Best 70% Extras
- Base Set Extras (with Optical)
- Good Set Extras
- Better Set Extras
If you have this level of Extras cover, you need to make sure you have served the relevant waiting periods and have limits remaining on your Physiotherapy cover for AIA Health to pay the program cost of $89.
If you have less than $89 remaining under your physiotherapy cover limits, then you will need to pay the remaining out of pocket balance.
You’ll receive:
- Virtual Physiotherapy Appointment with a qualified physiotherapist
- One Virtual Physiotherapy Program tailored to you
- Access to exclusive Body Mapping Technology
- Evidence-based custom exercise and treatment plans
It’s a digital tool used by Universal Practice to assess your movement and technique in real time. It helps your physiotherapist provide accurate feedback and tailor your treatment plan.
Yes, $89 will be deducted from your physiotherapy limits. If you have less than $89 remaining on your physiotherapy limits, AIA will only deduct that amount, and you will need to pay the additional out of pocket costs.
No referral is needed. You can sign up directly and begin your online consultation with a Universal Practice physiotherapist.
The program is suitable for a range of needs including:
- Injury recovery
- Post-surgery rehabilitation
- Chronic pain management
- Mobility and strength improvement
Program duration varies depending on your needs. Your physiotherapist will guide you through a personalised plan and provide ongoing support.
Our partnership with Universal Practice aims to improve access to physiotherapy treatment which can often be restricted by cost, time and/or location. The Universal Practice Virtual Physiotherapy Program uses technology as an enabler connecting you with the right care wherever you are, and making it accessible, personalised, and effective.
In person physiotherapy treatment is still an important part of pain management and recovery and is recommended if available to you.
This service is confidential, and no data is shared with AIA Health other than a count of the number of participants who use the service. Universal Practice customer data is stored in Australia in accordance with the relevant privacy legislation requirements. You can access Universal Practice’s Privacy Policy here.