We always want to make sure our members are being treated well and we're happy to receive any feedback you may have. We aim to resolve problems at the first point of contact. If you need to make a complaint, here’s how you can go about it.
AIA Health Insurance
Att: Health Insurance
PO Box 7302
Melbourne VIC 3004
For information about private health insurance or to make a general enquiry, please refer to www.privatehealth.gov.au
You can also use any of the methods above to request a copy of our full Complaints Handling policy.
We will always do our best to resolve any issue you have, but if you’re not happy with our solution you can contact the Commonwealth Ombudsman
GPO Box 442
Canberra ACT 2601