At AIA Australia, we want to make sure your experience with us is professional and positive. However we know sometimes things can go wrong and when they do, we want to know about it and we want to help you.
If you’d like to contact us to make a complaint, please use the web form below to get in touch with our Complaints specialists.
Complaints about Your Life Insurance Policy with Us
Our Complaints Policy details how we handle and resolve customer complaints, and the complaint handling process so you understand what happens next. It also outlines our commitments to you, our customers.