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Enquiries and Feedback

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If you have provided your mobile number, we will contact you via voice call and/or text message (e.g. SMS/MMS). If you have provided your email address, we will contact you via email unless we need to call you directly.
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At AIA Financial Wellbeing, we want to make sure your experience with us is professional and positive. However we know sometimes things can go wrong and when they do, we want to know about it and we want to help you.

If you’d like to contact us to make a complaint, please use the web form below to get in touch with our Complaints specialists. Our Complaints Policy details how we handle and resolve customer complaints, and the complaint handling process so you understand what happens next. It also outlines our commitments to you, our customers.

How you can make a complaint

There are many ways you can lodge a complaint. Please select the option most convenient for you:

  1. Email Us
    complaintsAFW@aia.com

  2. Mail Us
    Attention : AIA Financial Wellbeing
    Address : PO BOX 6051 MELBOURNE VIC 3004

  3. Contact your Financial Adviser

  4. Contact your Policy provider

  5. Complete the form below and we will get in touch with you.

Complaint Form

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All fields are mandatory unless stated otherwise
 
If you have provided your mobile number, we will contact you via voice call and/or text message (e.g. SMS/MMS). If you have provided your email address, we will contact you via email unless we need to call you directly.
Please agree with above statements
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Thank you ,Thank you

We will contact you soon.,We will contact you soon.