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    • Priority Protection

      A selection of cover options to cater for a broad range of insurance needs.
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      Provides clients with a selection of plans to cater for their life insurance needs.
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      Previously CommInsure Protection.
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    • Meet the Team

    Contact us to discover how AIA Australia could help grow your business.

    At AIA Australia, we have a team of dedicated distribution support, underwriting and claims professionals. Our dream is to make Australia and New Zealand the healthiest, best protected nations in the world. We can’t do it alone. We need healthy partnerships with Advisers who share our passion for making a difference in people’s lives. Together, we can help more people live Healthier, Longer, Better Lives.

    Kristen Lennis-Harvey

    Kristen Lennis-Harvey
    General Manager, Retail Distribution - Client Development

    0404 004 975
    kristen.lennis-harvey@aia.com

     

    Elise Sanders

    Elise Sanders
    Head of Retail Enablement, Marketing & Communications

    0411 417 449
    elise.sanders@aia.com

     

    Evan Miller

    Evan Miller
    Regional Manager, Client Development
    NSW/ACT/QLD - Retail Distribution

    0435 877 769
    evan.miller@aia.com

    James Wingate

    James Wingate
    Regional Manager, Client Development
    VIC/TAS/WA/SA/NT - Retail Distribution


    0478 490 981
    james.wingate@aia.com

    Touk Phanthana

    Touk Phanthana
    Head of Retail Propositions, Optimisation & Delivery


    0434 639 907
    touk.phanthana@aia.com

    Lauren Ewing

    Lauren Ewing
    Business Manager

    0466 924 527
    lauren.ewing@aia.com

    Key Contact Details

    AIA Priority Protection

    Retail Services
    Retail Services
    - COLLAPSE + EXPAND
    Department Phone Number Email Address
    Claims 1800 033 490 (option 1, 1, 1) Au.retail.claims@aia.com
    New Business 1800 033 490 (option 1, 1, 2) infohub@aia.com
    Existing Business 1800 033 490 (option 1, 1, 3) infohub@aia.com
    Underwriting 1800 033 490 (option 1, 1, 4) See Underwriting tab below
    Adviser Services 1800 033 490 (option 1, 1, 5) Au.adviserservices@aia.com
    Remuneration   au.retailadviseradmin@aia.com
    Underwriting Pre-assessments
    Underwriting Pre-assessments
    - COLLAPSE + EXPAND
      Phone Number Email Address
    NSW / ACT 1800 033 490 (option 4) au.NSWpreassess@aia.com
    VIC / TAS 1800 033 490 (option 4) au.VICpreassess@aia.com
    QLD 1800 033 490 (option 4) au.qldpreassess@aia.com
    WA 1800 033 490 (option 4) au.wapreassess@aia.com
    SA / NT 1800 033 490 (option 4) au.sapreassess@aia.com
    AIA Vitality Team
    AIA Vitality Team
    - COLLAPSE + EXPAND
    Website Phone Number Email Address
    aiavitality.com.au 1800 848 254 queries@aiavitality.com.au
    AIA Health insurance
    AIA Health insurance
    - COLLAPSE + EXPAND
    Website Phone Number Email Address
    aia.com.au/health 1800 333 004 health.memberservices@aia.com.au

    FOR TAILORED PROTECTION

    (PREVIOUSLY COMMINSURE PROTECTION)

    Pre-assessments for increases and additions to existing cover. Review of modified policies terms e.g. loadings and exclusions.

    1800 257 328
    8:30am to 6pm Mon-Fri (AEST/AEDT time)
    Monday to Friday, excluding public holidays

    Underwriting Concierge
    CIUWqueries@cba.com.au

    Retail Services
    Retail Services
    - COLLAPSE + EXPAND
    Department Phone Number Email Address
    Adviser Contact Centre 1800 805 686  
    Claims (Adviser and Client) 13 10 56 (option 1, 5) RANewClaims@cba.com.au
    Underwriting 1800 257 328 CIUWQueries@cba.com.au
    Policy alterations, cancellations and general enquiries   cservice@cba.com.au
    Replacement and increases (applications)   LNBApplications@cba.com.au
    Replacement and increases (quotes)   LNBSupport@cba.com.au
    Outstanding Requirements   LNBAdmin@cba.com.au
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    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2007, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 1 April 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
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