Priority Protection
A selection of cover options to cater for a broad range of insurance needs.
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{{label}}Contact us to discover how AIA Australia could help grow your business.
At AIA Australia, we have a team of dedicated distribution support, underwriting and claims professionals. Our dream is to make Australia and New Zealand the healthiest, best protected nations in the world. We can’t do it alone. We need healthy partnerships with Advisers who share our passion for making a difference in people’s lives. Together, we can help more people live Healthier, Longer, Better Lives.
Kristen Lennis-Harvey
General Manager, Retail Distribution - Client Development
0404 004 975
kristen.lennis-harvey@aia.com
Elise Sanders
Head of Retail Enablement, Marketing & Communications
0411 417 449
elise.sanders@aia.com
Evan Miller
Regional Manager, Client Development
NSW/ACT/QLD - Retail Distribution
0435 877 769
evan.miller@aia.com
James Wingate
Regional Manager, Client Development
VIC/TAS/WA/SA/NT - Retail Distribution
0478 490 981
james.wingate@aia.com
Touk Phanthana
Head of Retail Propositions, Optimisation & Delivery
0434 639 907
touk.phanthana@aia.com
Lauren Ewing
Business Manager
0466 924 527
lauren.ewing@aia.com
Department | Phone Number | Email Address |
---|---|---|
Claims | 1800 033 490 (option 1, 1, 1) | Au.retail.claims@aia.com |
New Business | 1800 033 490 (option 1, 1, 2) | infohub@aia.com |
Existing Business | 1800 033 490 (option 1, 1, 3) | infohub@aia.com |
Underwriting | 1800 033 490 (option 1, 1, 4) | See Underwriting tab below |
Adviser Services | 1800 033 490 (option 1, 1, 5) | Au.adviserservices@aia.com |
Remuneration | au.retailadviseradmin@aia.com |
Phone Number | Email Address | |
---|---|---|
NSW / ACT | 1800 033 490 (option 4) | au.NSWpreassess@aia.com |
VIC / TAS | 1800 033 490 (option 4) | au.VICpreassess@aia.com |
QLD | 1800 033 490 (option 4) | au.qldpreassess@aia.com |
WA | 1800 033 490 (option 4) | au.wapreassess@aia.com |
SA / NT | 1800 033 490 (option 4) | au.sapreassess@aia.com |
Website | Phone Number | Email Address |
---|---|---|
aiavitality.com.au | 1800 848 254 | queries@aiavitality.com.au |
Website | Phone Number | Email Address |
---|---|---|
aia.com.au/health | 1800 333 004 | health.memberservices@aia.com.au |
Pre-assessments for increases and additions to existing cover. Review of modified policies terms e.g. loadings and exclusions.
1800 257 328
8:30am to 6pm Mon-Fri (AEST/AEDT time)
Monday to Friday, excluding public holidays
Underwriting Concierge
Au.UWQueries@aia.com
Department | Phone Number | Email Address |
---|---|---|
Adviser Contact Centre | 1800 805 686 | |
Claims (Adviser and Client) | 13 10 56 (option 1, 5) | Au.RANewClaims@aia.com |
Underwriting | 1800 257 328 | Au.UWQueries@aia.com |
Policy alterations, cancellations and general enquiries | Au.cservice@aia.com | |
Replacement and increases (applications) | Au.LNBApplications@aia.com | |
Replacement and increases (quotes) | AU LNB Support | |
Outstanding Requirements | Au.LNBAdmin@aia.com |