We believe it is important that our customers can maintain life insurance cover even when facing times of financial difficulty. Eligible life insurance policyholders in affected locations who qualify for an Australian Government Disaster Relief Payment will be able to receive a premium waiver of up to three months.

 

Life insurance products distributed by our partners such as CBA, RACQ, RAC and Bendigo Bank and issued by AIA / Colonial Mutual Life Assurance. Call 1800 333 613.

 

Loan protection products (Consumer Credit Insurance) which covers home loans and personal loans and are issued by AIA / The Colonial Mutual Life Assurance (Consumer Credit Insurance on Credit Cards is not included). Call 133 982.

Life insurance products sold through a financial adviser and issued by AIA. For example, Priority Protection – Call 1800 333 613.

 

Life insurance products sold through a financial adviser and issued by Colonial Mutual Life Assurance. For example, Tailored Protection – Call 131 056.

 

If you’re an eligible life insurance customer and would like to apply for our Flood Assistance Package, please contact us in line with the above by 15 January 2023.

This premium waiver offer does not apply to automatic policies held in a superannuation fund or corporate schemes.

 

If you are a life insurance customer who has been impacted by the flooding but are unsure whether your policy is eligible for assistance, please contact us on 1800 333 613 or 131 056 ex-CommInsure customers) between 9am-5pm, Monday to Friday (AEST/AEDT). You can also email us at au.disasterrelief@aia.com and we can see how we can help.

AIA Health customers who have been impacted by the floods may also be eligible for financial support through our Flood Assistance Package.

 

Eligible customers residing in flood-affected areas can choose from two forms of assistance:

 

A waiver of health insurance premiums for three months while still having full access to cover, or

 

A suspension of policy for up to two years.

 

AIA Health customers who have served, or are serving, as an Emergency Services volunteer in the affected regions can also apply to have their premium waived for one month.

 

If you’re an AIA Health customer who would like to apply for our Flood Assistance Package, please call us by 15 January 2023 on 1300 145 617 between 8am-6pm, Monday to Friday (AEST/AEDT).

 

Customers wishing to apply for this package will need to supply evidence of their Centrelink Disaster Recovery Payment or Allowance. Those who served, or are serving, as an Emergency Services volunteer will need to supply a copy of their Volunteer ID card and Deployment Notice.

Outside of premium assistance, we can also provide tailored support to any customers in flood-affected areas. Our call centres have been provided with information about how we can help, which includes our wellbeing programs, as well as a list of government and community organisations operating in impacted areas.

Our priority will continue to be supporting our customers through every step of the claims process. If you are currently going through the claims process, or you need to make a claim on one of your policies with us, and you have been impacted by the floods, let our claims team know, as they can assist to make the claims process as simple as possible.

 

Following a traumatic experience like a natural disaster, many people can struggle with mental health issues. We have disaster recovery programs ready to support our customers on claim who are impacted by the floods, to assist with their recovery.

If you need to access your investments, our teams are ready to discuss what options are available and will look to ensure that the withdrawal process is simple and efficient.

 

If you have any questions, please contact our support team on 1800 007 292 between 8am-6pm, Monday to Friday (AEST/AEDT).