As part of ensuring your security on the Adviser Portal, we include a two-step factor identity (2SFI) process where users must verify their identity using two forms of evidence such as a password and a one-time code.
 

To support an initiative to consolidate our systems across platforms, from 10 July 2026 we’ll be transitioning to a new authentication provider, OKTA.

When you sign in:

 

Once you’re signed in, everything else in the Adviser Portal works exactly the same as it has previously.

Up until 10 July 2026, ForgeRock was the 2SFA provider for the Adviser Portal. While there are no concerns with security, we are transitioning to Okta to consolidate authentication across all AIA Australia platforms.

Using a single provider will create a more consistent experience for users across the Adviser Portal, Health Portal and AIA Vitality.

Once logged in, all platforms, including the Adviser Portal, will continue to look and function exactly as they do today.

To ensure a seamless experience, please check that your email address and mobile number are up to date in the Adviser Portal, so your one-time code is sent correctly.
 

If your details are incorrect, please contact us on 1800 271 031 to update them.

For more help, contact 1800 271 031, Monday to Friday. Alternatively, if you have any further queries, please speak to your AIA Client Development Manager or Sales Support team.