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  • Medix banner

    Medix Personal Health Mentor

    AIA Australia has partnered with Medix, a global health mentor service that provides world-class support to those dealing with a serious medical condition.

    It’s all part of our commitment to helping our customers live healthier, longer, better lives.

    Care for when you need it most

    We understand that receiving a diagnosis of ill-health can be frightening, stressful and confusing. That’s why we’ve partnered with Medix, who offer world-class health mentor services through their network boasting:

    Care when you need it most image

    Access Medix

    To access AIA Medix Personal Health Mentor services:

    • if you hold a policy originally issued by Colonial Mutual Life Assurance Society Limited (CMLA), contact us on 13 1056;

    • otherwise contact Medix on 03 9115 9808 or email aia-cs@medix-australia.com

    How Medix Helped Me - Lauren's Story

    Frequently Asked Questions

    Why Medix?

    Why Medix?
    - COLLAPSE + EXPAND

    Medix provides care when you need it most. Should you ever receive a diagnosis of an eligible medical condition, the road ahead may be long and complex. Medix will be there to support you, appointing a locally based medical case manager to review your original diagnosis and treatment, in consultation with leading specialists. They’ll discuss a personalised treatment plan and engage your treating physicians if you request.

    The results

    Medix results

    Source: Medix Internal Reporting (Global Average), current as at February 2020.

    How does the service work?

    How does the service work?
    - COLLAPSE + EXPAND

    Medix’ sole focus is providing you with access to the best personalised care for your treatment and recovery. It’s more than just a second medical opinion. The Medix Personal Health Mentor service provides ongoing support and is a platform for collaboration between different specialists and your treating physicians.

    Personal Health Mentor is all about the reassessment of the medical case, planning, coordination, implementation and on-going supervision, to ensure best quality care.

    As a Medix customer you’ll be supported by your locally based Personal Health Mentor, a medical coordinator nurse and a 24/7 service centre. Your case manager will review your personal medical situation in detail, including any diagnosis or existing treatment plans. You will then receive a personal medical recommendation, based on the collective knowledge of an expansive network of leading local and international specialists; giving you peace of mind that you will receive the best medical advice. 

    The process is simple

    Medix process
    Who’s eligible to access the service?

    Who’s eligible to access the service?
    - COLLAPSE + EXPAND

    Medix services are available to all AIA Australia customers who hold a life or health insurance policy (subject to product and medical condition eligibility).

    This includes AIA customers with life insurance policies originally issued by CMLA.

    For further information on eligibility please refer to the AIA Medix Personal Health Mentor service Terms and conditions.

    What medical conditions are supported by Medix for Life Insurance customers?

    What medical conditions are supported by Medix for Life Insurance customers?
    - COLLAPSE + EXPAND

    Medix provides free support to Life Insurance customers for the most common illness types based on claims experience, including:

    Medix medical conditions

    For further information on eligibility please refer to the AIA Medix Personal Health Mentor service Terms and conditions.

    Will the service cost anything?

    Will the service cost anything?
    - COLLAPSE + EXPAND

    All eligible customers can access AIA Medix Personal Health Mentor services free of charge.

    The Medix service does not cover the costs of any additional medical tests, consultations or treatments recommended by Medix. Many recommended tests, consultations or treatments may be covered by Medicare or Personal Private Health Insurance cover. 

    Will accessing the service impact my insurance cover or any existing or potential claim?

    Will accessing the service impact my insurance cover or any existing or potential claim?
    - COLLAPSE + EXPAND

    Access to the Medix Personal Health Mentor service does not form part of your insurance policy and your utilisation of the service is separate to any AIA claims and underwriting processes.

    Medix has no commercial incentive to change your diagnosis or treatment plan. Their sole focus is to ensure you have access to the best care and support you require during your medical journey. All services provided to you by Medix are treated as confidential.

    Your Personal Information

    Your Personal Information
    - COLLAPSE + EXPAND

    AIA will not share your personal information with Medix unless you choose to access the service. If you choose to access the service, AIA will share with Medix only the personal information that is necessary to verify your identity and determine your eligibility to the service.  

    Medix will never share your information with its doctors, or any other persons, including AIA, without your prior consent. Medix will handle and will ensure that all medical practitioners involved in the provision of the Medix service handle, your personal information in accordance with Australian privacy laws.

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    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2007, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 1 April 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
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