AIA Medix Personal Medical Case Management

Medix provides care when you need it most. Should you ever receive a worrying diagnosis Medix will be there to support you through your medical journey. As a Medix customer you’ll be appointed a locally based personal medical case manager, who will review your original diagnosis and any existing treatment plans in consultation with global leading specialists, to provide you with a comprehensive personalised treatment plan, designed to support you every step of the way. 

Medix’ sole focus is providing you with access to the best personalised care for your treatment and recovery. It’s much more than just a second medical opinion.

Personal Medical Case Management is all about the reassessment of the medical case, planning, coordination, implementation and on-going supervision, to ensure best quality care.

As a Medix customer you’ll be supported by your locally based personal medical case manager, a medical coordinator nurse and a 24/7 service centre. Your case manager will review your personal medical situation in detail, including any diagnosis or existing treatment plans. You will then receive a personal medical recommendation, based on the collective knowledge of an expansive network of leading local and international specialists; giving you peace of mind that you will receive the best medical advice. 

Medix services are available to all AIA Australia customers who have a serious medical condition and hold a general life insurance policy (subject to product eligibility).

For further information on eligibility please refer to the AIA Medix Personal Medical Case Management Terms and Conditions.

Medix provides free support to Life Insurance customers for the most common illness types based on claims experience, including:

For further information on eligibility please refer to the AIA Medix Personal Medical Case Management Terms and Conditions.

All eligible customers can access AIA Medix Personal Medical Case Management services free of charge.

The Medix service does not cover the costs of any additional medical tests, consultations or treatments recommended by Medix. Many recommended tests, consultations or treatments may be covered by Medicare or Personal Private Health Insurance cover. 

Medix has no commercial incentive to change your diagnosis or treatment plan. Their sole focus is to ensure you have access to the best care and support you require during your medical journey. All services provided to you by Medix are treated as confidential.

Access to the AIA Medix Personal Medical Case Management Service does not form part of your insurance policy and your utilisation of this service is separate to any AIA claims and underwriting processes.

AIA will be informed by Medix of patients that have contacted them and to who they are providing the service, including the condition or area of specialty. No other personally identifiable information regarding your use of the service or your condition will be provided by Medix to AIA, unless specifically consented to by you, as part of a claims process.

AIA will not share your personal information with Medix unless you choose to access the service. If you choose to access the service, AIA will share with Medix only the personal information that is necessary to verify your identity and determine your eligibility to the service.  

Medix will never share your information with its doctors, or any other persons, including AIA, without your prior consent. Medix will handle and will ensure that all medical practitioners involved in the provision of the Medix service handle, your personal information in accordance with Australian privacy laws.