Introducing the AIA Vitality wellbeing check-in program

Have you been feeling stressed or overwhelmed lately? If so, you’re not alone. Amid all the change and uncertainty of the past year, it’s only natural that many of us have ended up feeling anxious, isolated, and worn out. 

At AIA Vitality we recognise that checking in on one’s mental wellbeing is just as important as caring for one’s physical health. And that’s why we’ve enlisted the help of mental wellbeing specialists, Mindstar, to offer our members free Wellbeing Check-ins with Mindstar Coaches

Experienced, qualified and caring, Mindstar coaches are now available to help you work through any difficult areas in your life. It’s just like having a good chat on the phone to a friend, with the bonus of access to self-help resources and online support tools.

And the best part? It’s completely free!

To speak with a Mindstar coach, simply complete a quick online form and schedule in a 60-minute call with a Mindstar Wellbeing Coach. Your Mindstar coach will then talk you through the tips and tools available to you, connect you with the right support services for your situation and schedule a 30-minute follow-up call.  

Who is mindstar?

Mindstar is a national leader in the wellbeing space, dedicated to providing innovative wellbeing solutions to Australian workforces.

“The truth is that everyone struggles from time to time, and sometimes we all just need a helping hand. I’ve had my own tough times, and I know that what helped me get through it was reaching out. I hope you’ll take this opportunity to join our new AIA Vitality Wellbeing Check-in Program – and that you find speaking with someone as helpful as I did.”

Aaron Williams, Mindstar CEO and co-founder

This is not a crisis service. If you require immediate support, please call Lifeline on 13 114 to access a free 24-hour hotline. If your issue is an emergency, call 000 or go to your nearest emergency department.


The AIA Vitality Wellbeing Check-in Program provides eligible AIA Vitality members with the opportunity to have a friendly chat with a Mindstar Wellbeing Coach. We want to help you live your healthiest life – not only when it comes to your physical health, but your mental health too.

Your Wellbeing Check-in includes a 60-minute session with a Mindstar Wellbeing Coach, access to online tools and a 30-minute follow-up session. 

Eligible AIA Vitality members will receive an email offering them access to the AIA Vitality Wellbeing Check-in Program. To schedule your Wellbeing Check-in,
  1. Click on request a call
  2. leave your contact details
  3. and Mindstar will contact you within 2 business days.

The AIA Vitality Wellbeing Check-in Program sets you up with your own personal Mindstar coach to help you work through any difficult areas in your life. It’s as easy as having a good chat on the phone to a friend. Request a call and a qualified Mindstar coach will be in touch to set up a session with you and take you through the online support tools and self-help resources available. 

No, using this support service is free for eligible AIA Vitality members.

The AIA Vitality Wellbeing Check-in is available to AIA Vitality members who:
  • hold an AIA Priority Protection insurance policy, and
  • complete an AIA Vitality Health Review between 6 February 2021 and 4 February 2022. You must schedule your Wellbeing Check-in before 1 March 2022. 

No, eligible AIA Vitality members are only eligible for one Wellbeing Check-in and one follow-up session.

No, the Wellbeing Check-in isn’t transferable. 

The Wellbeing Check-in is a limited time offer and isn’t available on the AIA Vitality member portal or App.  

You can reschedule your Wellbeing Check-in if you contact your Mindstar Wellbeing Coach at least 24 hours before your session was due to take place.   

If you choose to access the AIA Vitality Wellbeing Check-in, AIA Australia (AIAA) will share your name, email, telephone number and AIA Vitality membership number with Mindstar. AIAA will exchange your personal information with Mindstar solely to enable Mindstar to effectively provide your Wellbeing Check-in. AIAA will not share any information from your AIA Vitality Health Review.

Your privacy is important to us. The AIA Australia Privacy Policy sets out how your personal and sensitive information (Personal Information) is collected, used, handled and disclosed by us, and other important information.

For further information, please review the most up-to-date full version of the AIA Australia Group Privacy Policy, or contact us on 1800 333 613 to request a copy (AIA Australia Privacy Policy).

Mindstar will advise AIA Australia (AIAA) once you’ve completed your AIA Wellbeing Check-in. This is purely for administrative purposes so that AIAA can pay for the service.

Mindstar will also share with AIAA the results of a short survey you complete as part of your follow-up session. Please note that this information will be de-identified, meaning AIAA won’t know who the respondent is.