Important information about COVID-19 and your AIA Health Insurance cover

Helping our members in this extraordinary time

We are collectively facing a serious global and national health and economic challenge with COVID-19. As your health insurer, we want you to know that your health and wellbeing is our priority and we are here to support you and your family.

Changes we are making to support you

1. Cover Extension* - It is important to provide certainty in uncertain times, so we would like to reassure you that we have extended cover for COVID-19 to all of our policies. So, if you are admitted to hospital as a private patient due to COVID-19, you will be covered. 
2. Tele-consultations* - We understand that it may not be possible to access face-to-face services under your Extras cover. We are now providing benefits for services delivered by video conferencing or telephone. These services include:
   • Psychology (including counselling and psychotherapy when provided by a psychologist)
   • Physiotherapy (including post orthopaedic surgery rehabilitation, chronic musculoskeletal condition, cardiac rehabilitation or pelvic floor muscle training)
   • Dietetics
   • Speech pathology
   • Occupational therapy

Cover Extension and Tele-consultations will be available until 30 September 2020 to help you maintain your health and wellbeing throughout the COVID-19 restrictions. We will continue to review the need for these additional benefits as the year progresses. 

*To be eligible for Cover Extension you must have held an AIA Health Insurance policy for a minimum of 2 weeks. For services eligible for Tele-consultations you must have served the applicable waiting period for that service under your policy. 

If you are experiencing financial hardship

If you are experiencing financial stress because of COVID-19, we can help find a solution that will suit your individual needs and cover. Please call us on 1800 333 004 and one of our Member Services Team representatives will talk to you about options during this time. 

Your physical and emotional wellbeing is more important than ever at times like these and AIA Vitality – provided with your Health Insurance cover – is an excellent way for you to help manage these. AIA Vitality can provide tools to help you keep up your physical activity while at home or outside, and will reward you with points each day. Online health checks and mental wellbeing online assessments can help you to better understand your health. We hope that looking after your health and wellbeing remains part of your daily routine.

As things evolve, we will continue to keep you informed of support that we can offer. Remember, our Member Services Team is here to help you so call us on 1800 333 004 Monday to Friday 8am to 6pm or email us at health.memberservices@aia.com.au.