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COVID-19
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  • Important information about COVID-19 and your AIA Health Insurance cover

    Helping our members in this extraordinary time

    We are collectively facing a serious global and national health and economic challenge with COVID-19. As your health insurer, we want you to know that your health and wellbeing is our priority and we are here to support you and your family.

    Changes we are making to support you

    1. Cover Extension* - It is important to provide certainty in uncertain times, so we would like to reassure you that we have extended cover for COVID-19 to all of our policies. So, if you are admitted to hospital as a private patient due to COVID-19, you will be covered. 
    2. Tele-consultations* - We understand that it may not be possible to access face-to-face services under your Extras cover. We are now providing benefits for services delivered by video conferencing or telephone. These services include:
      • Psychology (including counselling and psychotherapy when provided by a psychologist)
      • Physiotherapy (including post orthopaedic surgery rehabilitation, chronic musculoskeletal condition, cardiac rehabilitation or pelvic floor muscle training)
      • Dietetics
      • Speech pathology
      • Occupational therapy


    Cover Extension and Tele-consultations will be available until 30 September 2020 to help you maintain your health and wellbeing throughout the COVID-19 restrictions. We will continue to review the need for these additional benefits as the year progresses. 

    *To be eligible for Cover Extension you must have held an AIA Health Insurance policy for a minimum of 2 weeks. For services eligible for Tele-consultations you must have served the applicable waiting period for that service under your policy. 

    If you are experiencing financial hardship

    If you are experiencing financial stress because of COVID-19, we can help find a solution that will suit your individual needs and cover. Please call us on 1800 333 004 and one of our Member Services Team representatives will talk to you about options during this time. 

    Your physical and emotional wellbeing is more important than ever at times like these and AIA Vitality – provided with your Health Insurance cover – is an excellent way for you to help manage these. AIA Vitality can provide tools to help you keep up your physical activity while at home or outside, and will reward you with points each day. Online health checks and mental wellbeing online assessments can help you to better understand your health. We hope that looking after your health and wellbeing remains part of your daily routine.

    As things evolve, we will continue to keep you informed of support that we can offer. Remember, our Member Services Team is here to help you so call us on 1800 333 004 Monday to Friday 8am to 6pm or email us at health.memberservices@aia.com.au. 

     

     

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    enquiries@aia.com.au

    AIA Global aia.com

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    enquiries@aia.com.au

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    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2207, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 14 January 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
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