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About AIA
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  • YOUR CAREER WITH US

    Do you want to make a difference? Do you want to be the best you can be? The good news is, we want that too. Together we can be the best in life and truly make a difference. Join the AIA Australia family.

    Our mission is to be the Best In Life

    Make A Difference

    Our Vision and Purpose

    Our Vision is to champion Australia and New Zealand to be the healthiest and most protected nations in the world.

    Our Purpose is to Make a Difference in People’s Lives through a Customer Value Proposition centred on, Life Health and Wellness.

    Operating Philosophy

    Our Operating Philosophy

    Our Operating Philosophy forms the foundation of our unique culture. We are clear about what we want to achieve at AIA:

    • Doing ‘the Right Thing’ means thinking through the ramifications of our actions to ensure that we are always maintaining the best focus.
    • There are many ways that each of us could go about achieving our goals, so ‘the Right Way’ ensures that we always work with integrity and teamwork.
    • Having ‘the Right People’ to partner with us on our journey is essential to achieving our goals.
    Team Embedded Value

    Team Embedded Value

    Team Embedded Value means that to be a great team, we need to have credibility, reliability and professional intimacy, but we need to be aware that all of that can be overpowered by self-orientation.

    • Credibility: being authentic, competent, and having the right experience and professionalism.
    • Reliability: trusting each other, being consistent, dependable and delivering on our promises.
    • Professional Intimacy: being in it together, respecting and caring for each other, and being honest.

    OUR COMPANY CULTURE

    At AIA Australia and New Zealand, wellbeing is at our core. We understand that healthy employees are happy employees. That’s why we have a culture of care that promotes wellbeing and flexibility including recharge days, flexible work arrangements and an AIA Vitality membership.

    We focus on career development, people development and leadership capability, so that you’ll be nurtured and have every opportunity to reach your full potential.

    We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day.

    We’re an equal opportunity employer that embraces and values diversity and inclusion in our workforce.


    YOUR NEXT OPPORTUNITY


    WHAT WE CAN OFFER YOU

    It’s important to feel connected at work. It’s also important to feel like you’re making a difference. But what’s most important is that you feel supported to achieve this. 

    We want you to succeed and we'll support you to get there.

    Meg Geli


    MEG GELI
    “At AIA Australia, we are encouraged and supported to pursue our career goals, think out of the box, challenge ourselves, and be the best that we can be. That’s what makes me a proud member of the AIA Family! I am confident that the work I do every day Makes A Difference to our community, our people and our customers. I remain committed and passionate to building a responsible and trustworthy image for AIA. I am satisfied when I go home each day, feeling that I truly did something meaningful and important.”

    Mitchell Whelan


    MITCHELL WHELAN

    “At AIA Australia, we are passionate about making a difference to our employees - we understand that to perform your best you need to feel your best. We support this in many ways: the AIA Vitality program is designed to improve and maintain your health by rewarding you along your journey; flexible working to support different working habits and preferences; and one Recharge Day per quarter to turn-off and connect with things that matter to you.”

    Costa Kakavelis


    COSTA KAKAVELIS
    “At AIA Australia, we want to achieve greatness by making others great. We do this by taking the time to give recognition to each other for being credible and reliable, while contributing to being the ‘Best In Life’ and following our operating philosophy of ‘Doing the right thing, in the right way, with the right people’. Recently, I was a recipient of an annual award from our Executive Committee, and it was through the recognition and support of my peers and leaders that I was able to receive this award.”


    employee benefits

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    Four Recharge Days per year

    We believe in giving our people an environment to work in that promotes health and well-being, and we do this by giving you four additional days of leave each year to recharge.


    Rewards and recognition for high performers

    We recognise great performance at AIA Australia with annual bonuses and our staff recognition program RED Recognition, which allows you to receive real time feedback, recognition and rewards.


    Employee discounts

    As an AIA Australia employee, you will receive discounts for life insurance, health insurance and travel insurance.


    AIA Vitality

    AIA Vitality is the science-backed wellness program that works with you to make real change to your health. AIA Vitality’s proven approach takes you on a personal pathway to better health: you get to know your health, learn how to improve your health and enjoy the rewards for doing so.


    Volunteer day

    We believe in giving back to the community, so we are committed to giving you time to do this each year.


    Salary Continuance Insurance

    Salary Continuance Insurance provides cover for AIA Australia employees if they are unable to work due to injury or sickness.


    Tailored development plans

    We continually invest to help you build the right skills to succeed in AIA, through regular career conversations, customised development programmes and mobility to expose you to different parts of our business.


    Flexible working environment

    Gives you a work environment and freedom to deliver your best, including working from home, part time hours and flexible working conditions.


    Inspirational leaders

    We have a leadership team that embraces the true meaning of being inspirational. Our leaders champion innovation and as an organisation we have a strong ambition with high expectations to succeed at being the best. You will have the opportunity to work alongside respected industry leaders and managers who will guide and develop you on our shared path to success.


    Job Areas

    Our wide variety of corporate functions work together to enhance the way we do business and the products we offer. Learn more about them and discover how you can bring your career ambitions to life at AIA Australia. 


    Actuarial

    We safeguard AIA Australia's financial wellbeing by ensuring our products are well designed and suitably priced. We also analyse business performance to ensure proper management of the insurance policies in-force, while maintaining adequate reserves, reinsurance and capital levels to fulfil our obligations to policyholders.


    retail insurance

    We set the standard for excellence in life insurance in Australia by delivering life products, solutions and services that anticipate and meet our clients’ needs. We do this by providing exceptional support and service to our Partners that creates mutual loyalty and contributes in a positive way to the well-being of Australians.


    group insurance

    We are more than just a life insurer. We partner with our super fund and corporate clients to develop tailored solutions that focus on caring for their members and employees. 


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    finance

    We safeguard AIA Australia’s financial interests through effective financial controls, timely and accurate management information and insightful financial analysis to support and drive the business forward.  We are also responsible for all external reporting including statutory and regulatory filings.


    Human resources

    We partner with the business to attract and retain the best people through: workforce planning, proactive talent acquisition, organisational culture and employee engagement, performance management and capability building, and rewards and recognition.


    Investment

    We manage policyholders’ assets and corporate assets to maximise risk-adjusted investment returns. In addition, we support Product Strategy functions in the development of competitive products by providing input on investment instruments and markets.


    Marketing

    We help AIA Australia to engage in a meaningful manner with customers and other stakeholders. We ensure the consistency of AIA Australia’s messaging across all channels, design marketing campaigns to manage customer advocacy and experience, and use data insights to make key business decisions.


    Partnership distribution

    Partnership Distribution delivers simple and affordable Direct Life insurance solutions through partnerships with Banks and other Financial Institutions, Member-based Organisations, Direct Insurance Providers, Superannuation Funds and Retail Advisers.


    Risk, audit and compliance

    We provide effective and objective oversight of the risks faced by the Group and give assurance to management and the Board that the risks are being managed satisfactorily. Our work helps the Board to maintain an international standard of corporate governance.


    Technology and operations

    We provide a range of support services to our policyholders, employees, agents and other distribution partners. We help maintain AIA Australia’s daily operations and technology platforms, handle customer enquiries, and deliver business innovation across our business.


    legal

    The Legal Department works closely with the business and Group Office to meet its dual key objectives of providing accurate, commercial and timely legal services in support of business objectives, and to identify, minimise and manage legal risk. 


    Underwriting and Claims Development

    Underwriting & Claims Development are responsible for overseeing and setting the overall underwriting and claims risk management for both Retail Services and Group Operations. This entails setting the underwriting and claims guidelines, conducting audits, being involved in product development and training and development for our underwriters and claims assessors. 


    CONTACT US

    We have a culture that promotes wellbeing. We focus on people development and leadership capability to help you reach your full potential.

    Follow us on LinkedIn to register your interest in working with us, or you can contact the Talent Acquisition team at au.aiacareers@aia.com for a confidential chat.

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    infohub@aia.com

    AIA Global aia.com

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    enquiries@aia.com.au

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    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2207, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 14 January 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
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