Contact AIA

Email us

  1. Leave us a message and your contact details
  2. Our team will reply to your e-mail / book a call back at a time that suits you

 

Call / Mail us

  1. Find your type of Insurance & Benefits
  2. Choose to call OR mail us using the relevant contact information provided below

Our call operators can assist you on Monday to Friday (excluding public holidays), 8:00am - 6:00pm (AEST / AEDT)

    Life Insurance

    Health Insurance

    Financial Advice with AIA Financial Wellbeing

    AIA Vitality

    Interpreting & Hearing


Please note our Christmas period trading hours are as follows:
Wednesday 27 December – Friday 5 December (9am – 3pm)

 

Priority Protection

1800 333 613

PO BOX 6111, MELBOURNE, VIC 3004

Tailored Protection (previously Comminsure Protection)

(Mon - Fri, 9am - 5pm AEST / AEDT)

13 1056

PO BOX 320, SILVERWATER, NSW 2128.

Loan Protection / Simple Life / Credit Card Plus

(Mon - Fri, 9am - 5pm AEST / AEDT)

13 3982

PO BOX 320, SILVERWATER, NSW 2128.

General E­nquiry

1800 333 004

PO BOX 7302, MELBOURNE, VIC 3004

General Enquiry

1800 434 044

PO Box 6051 MELBOURNE VIC 3004


Please note our Christmas period trading hours are as follows:
Wednesday 27 December – Friday 5 December (9am – 3pm)

 

General E­nquiry

1800 848 254
Here’s how we can help you access interpreting and hearing services.

Interpreting Services

There are two ways to talk to us using an interpreting service.

Call Us
We can arrange an interpreter for you when you call us.

Contact Translating and Interpreting Service (TIS) National operated by the Department of Immigration and Citizenship
They are available 24/7 and their interpreters speak over 150 languages. They’re available over the phone, video remote and on-site. Book an appointment with TIS on their website www.tisnational.gov.au or call them on 131 450 (within Australia) / +61 3 9268 8332 (outside Australia).
We can arrange an interpreter for you when you call us.

Hearing Services

The National Relay Service is a phone solution for people who are deaf or have a hearing or speech impairment. You may call them on these options:

Voice Relay Number
 1300 555 727

TTY (Teletypewriter) or voice calls
 133 677

SMS Relay
 0423 677 767

Other Hearing Services

Better Hearing Australia

Better Hearing Australia is an independent hearing advocacy and consumer advice organisation in Australia. They have branches Australia wide to provide support to people affected by hearing loss.
 
Call 1300 242 842 or visit their website www.betterhearingaustralia.org.au.
 

Australian Hearing

Australian Hearing is a hearing specialist and provider of government funded hearing services. They provide hearing services to people eligible under the Australian Government Hearing Services Program.
 
Call 1300 412 512 or visit their website www.hearing.com.au.

Support Resources

Information about key groups that can help find what you need to know.

Frequently asked questions

Frequently asked questions to help you find what you need to know.