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  • Is the future of group insurance secure?

    06 September 2018


    GIS Summit

    Key topics included the uncertainty we’re facing with the recent government spill, the implications of the Royal Commission, proposed changes in superannuation and where we should be focussing our efforts with these influences in mind.

    Colin Tate, Chief Executive of Conexus Financial and Chair of this final panel opened up the discussion by asking Brett Clark, Chief Executive of TAL, what environment we’re in right now, to which he responded, “a very delicate one – one which has probably more questions than answers at the moment.”

    Scott Hartley, Chief Executive of Sunsuper reflected on the opportunities we have for improvement, particularly with the Royal Commission, stating that we “should be openly embracing the opportunity for change,” although we do have a significant job on our hands to rebuild trust. 

    Tate asked Damien Mu, Chief Executive of AIA Australia and New Zealand to talk through the changes to superannuation, a topic he’s very passionate about.

    In Mu’s opinion, “we start to get into a situation where in Australia we’re saying your age or your wealth will determine whether you get access to a system – that is just not the Australian way – and you start to create an underclass in the insurance system.” 

    “We start to get into a situation where in Australia we’re saying your age or your wealth will determine whether you get access to a system – that is just not the Australian way – and you start to create an underclass in the insurance system.”

    - Damien Mu, AIA Australia & NZ

    He continued by asserting that regardless of who is in leadership in the government, we need to remember that we ourselves are leaders.

    “We need to continue to accept that we have a role and responsibility to serve Australians,” he said.

    Head of Workplace Super at BT Financial Group, Matt Englund covered some areas where we’re not doing as well as we should be. He mentioned that we’re not good at telling our members how insurance works and that as an industry, we’re absolutely appalling at helping them understand the insurance they require.

    When asked what is next, Mu said we need to “make sure we continue to put the member and the customer first and deliver on the promise.”

    “Secondly, continue to advocate and be in contact with as many of the ministers as you can and get those stories out about what benefit your members are receiving from what we’re doing.”

    In the final audience poll of the day, the audience was asked whether they thought the future of group insurance is secure. The responses were split. 48% voted yes, 23% no and another 29% said they were unsure.

    The panel concluded by talking about the future of Group Insurance. Despite the challenging times ahead, panellists agreed that the impacts would be for the most part positive – resulting in members being more engaged, a more united industry and better outcomes and experiences for our members.

    To read more about the Summit, click one of the session topics below.

    • Opening words from Damien Mu

      Opening words from Damien Mu
    • The importance of mental health

      The importance of mental health
    • Investing in restorative health management

      Investing in restorative health management
    • A review of the Code of Practice amid a Royal Commission

      A review of the Code of Practice amid a Royal Commission
    • Transforming customer engagement in insurance

      Transforming customer engagement in insurance
    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    enquiries@aia.com.au

    AIA Global aia.com

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    enquiries@aia.com.au

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    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2207, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 14 January 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
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