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  • Empowering cancer patients through CancerAid


    CancerAid header

    More people are surviving cancer than ever before: in Australia, 68% of all those diagnosed with cancer will survive[1]. Even so, learning that you have cancer can often make for an incredibly scary and isolating experience. Health outcomes have found to improve with patient engagement and self-management (Greene et al 2015, Basch et al 2017), but there is a lack of supporting tools for cancer patients outside of the clinical setting. In October 2018 we partnered with CancerAid in developing a pilot program to support our customers undergoing cancer treatment. We were the first life insurer to partner with CancerAid.

    With more than 20,000 mobile users around the world, CancerAid is the most downloaded and widely used app dedicated to cancer support and management in Australia. The app acts as a digital companion to patients who have been diagnosed with the disease, enabling them to read, organise and efficiently store information concerning their diagnosis, treatments and side effects, ultimately helping them to organise their care and communicate more easily with their clinicians.

    Simonie Fox Headshot

    Simonie Fox
    Group Strategy Manager Rehabilitation & Claims 

    The CancerAid Health Coach Program

    Drawing on results and learnings from its highly successful app, CancerAid has recently developed a new six-week coaching program that empowers members living with cancer to get greater control over their disease. The CancerAid Health Coach Program includes:

    • Weekly evidence-based educational modules.
    • Self-management tools and techniques.
    • A personal coach who regularly checks in to provide help and wellbeing support.
    • Motivation to keep cancer patients active and engaged in their own care.


    At the start of each week, patients are given an evidence-based educational module that can help them organise their care. The importance of these activities, including symptom tracking and maintaining physical exercise and activity, is explained to patients and they’re given tools within the CancerAid app to manage them. In addition, a personal health coach regularly checks in to ensure patients are engaged by providing support and motivation. With the CancerAid Coach Program, members who are undergoing cancer treatment are active participants engaged in their care.

    The CancerAid Coach program represents a combined digital and personalised approach, helping patients to navigate their care and achieve improved health outcomes. The initiative is in line with the latest evidence put forward by integrative oncology and has been developed in partnership with leading cancer support health professionals, marking a significant step forward in the long-pursued industry goal of providing personalised and patient-centric support.

    Program outcomes

    The pilot program consisted of 50 customers, educating them on how to better manage their care while empowering them to actively participate in decisions around their health management. After completion of the pilot, there was a 39 per cent improvement in the number of patients actively managing their health by tracking their symptoms via the app.

    “We are extremely excited to partner with AIA Australia to be able to bring our innovative program to even more patients” says Dr Raghav Murali-Ganesh, CancerAid co-founder. “The program is based on the concept of participatory health, whereby we empower patients and caregivers to make behavioural changes to drive improved clinical outcomes with access to evidence-based tools and support for patients who are in need of this.”

    About CancerAid

    CancerAid is a signatory to both the Australasian Faculty of Occupational and Environmental Medicine (AFOEM) and the Health Benefits of Good Work Charter by the Royal Australian College of Physicians (RACP). This charter aims to promote the benefits of good work on people’s health and wellbeing. The joint CancerAid and AIA program brings together technology, behavioural psychology, and evidence-based practices in the aim of improving clinical outcomes for patients following a cancer diagnosis.

    Patient testimonials

    "Surely I can’t be the only one that doesn’t know what to do or how to deal with chemo fatigue amongst other things? I find myself referring back to the CancerAid app.”
    - Rosemary

    “CancerAid was extremely attractive because I felt empowered and in control to face cancer and I could look at the information remotely.”
    - Lisa

    "CancerAid is a great app, there are so many expenses attached to cancer treatment. It’s so nice to have access to something that is free.”
    - Kerry

    For any additional information please contact your Client Development Manager or Strategic Partnership Manager.

    [1] https://canceraustralia.gov.au/affected-cancer/what-cancer/cancer-australia-statistics

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    infohub@aia.com

    AIA Global aia.com

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    infohub@aia.com

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    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2207, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 1 April 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
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