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    Our Products

    Here’s some key information about our range of products.

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    • Priority Protection

      Priority Protection provides a selection of cover options to cater for a broad range of insurance needs.

    • Priority Protection For Platform Investors

      The Priority Protection for Platform Investors product provides your clients with a selection of plans to cater for all their life insurance needs.

    • AIA Vitality

      Our science-backed health and wellness program. Keep your business growing with AIA Vitality.

    • AIA Health Insurance

      Health insurance that gives back. AIA Health offers your clients up to 70% back on extras from recognised providers up to annual limits with AIA Vitality bundled so they can be rewarded for healthy habits.

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  • Contact The Claims Team

    Find contact details for our claims team and information on how to make a claim.

    How To Make A Claim

    One of our most commonly asked questions. At AIA Australia, we make sure that every claim that should be paid, is paid. And you can choose how to lodge a claim.

    eClaims
    Lodge claims quickly and easily online. If you are lodging a claim for Income Protection or Business Protection, you can use eClaims by simply logging on to the Adviser Site, and selecting the Self Service Portal.

    Click here a for Quick Reference Guide to logging on to eClaims and some Frequently Asked Questions.

    Teleclaims
    Our Teleclaims service allows you, or your clients, to call our Teleclaims team on (03) 9009 4850. The team will capture all the necessary details over the phone and lodge the claim.

    We send you forms
    For all claims, you can contact our Claims team, and we can send the claims forms your client needs by email, mail or fax within 24 hours. If your client purchased their cover via a super fund, you’ll need to contact the Super Fund directly.

    Contact our claims team
    Call AIA Australia’s Claims Team on (03) 9009 4850, and the team will guide you through the lodgement process and whether the claim can be lodged online, over the telephone or via paper.

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    infohub@aia.com

    AIA Global aia.com

    Contact AIA

    1800 333 613

    PO Box 6111
    Melbourne VIC 3004

    enquiries@aia.com.au

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    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2207, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 14 January 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
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