Priority Protection
Priority Protection provides a selection of cover options to cater for a broad range of insurance needs.
Priority Protection provides a selection of cover options to cater for a broad range of insurance needs.
The Priority Protection for Platform Investors product provides your clients with a selection of plans to cater for all their life insurance needs.
Our science-backed health and wellness program. Keep your business growing with AIA Vitality.
Health insurance that gives back. AIA Health offers your clients up to 70% back on extras from recognised providers up to annual limits with AIA Vitality bundled so they can be rewarded for healthy habits.
We’ve got a team of experts to help you develop and grow your business.
Find out howUse our specialist resources to grow your business and your client base.
Find out moreWe're here to help in a time of crisis.
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{{label}}Find contact details for our claims team and information on how to make a claim.
One of our most commonly asked questions. At AIA Australia, we make sure that every claim that should be paid, is paid. And you can choose how to lodge a claim.
eClaims
Lodge claims quickly and easily online. If you are lodging a claim for Income Protection or Business Protection, you can use eClaims by simply logging on to the Adviser Site, and selecting the Self Service Portal.
Click here a for Quick Reference Guide to logging on to eClaims and some Frequently Asked Questions.
Teleclaims
Our Teleclaims service allows you, or your clients, to call our Teleclaims team on (03) 9009 4850. The team will capture all the necessary details over the phone and lodge the claim.
We send you forms
For all claims, you can contact our Claims team, and we can send the claims forms your client needs by email, mail or fax within 24 hours. If your client purchased their cover via a super fund, you’ll need to contact the Super Fund directly.
Contact our claims team
Call AIA Australia’s Claims Team on (03) 9009 4850, and the team will guide you through the lodgement process and whether the claim can be lodged online, over the telephone or via paper.