Transfer of Integrity’s Here for You policies

Transfer of Integrity’s Here for You policies to AIA Australia

Integrity Life Australia Limited (ILAL) closed to new business in September 2023. Since then, Integrity have been engaged in a process to transfer their business to other life insurers. In February 2024, the Federal Court confirmed the Scheme to transfer the majority of the Integrity existing retail life insurance business to AIA Australia under Part 9 of the Life Insurance Act 1995 (Cth) (Life Act).

AIA is proud to ensure ongoing insurance protection to Integrity Life’s policyholders. This decision comes as a result of our unwavering commitment to promoting certainty and stability in the life insurance industry.

The transfer to AIA has taken effect from 1 March 2025.

What does this mean for advisers?

Whilst there is no immediate action required by the client or advisers, if you receive client queries you can refer to the support information provided below.

Managing premium affordability

Adviser FAQ’s

Client eDM template

Scheme documents

PDS

Please note:

You will now be paid commissions at the AIA remuneration rates. AIA pays Priority Protection commissions on a weekly cycle, with the first commission payment after the Transfer Date expected to be 6 March 2025.
For the purposes of LIF, AIA will retain the original commencement date of cover in relation to responsibility periods and clawbacks.
Soon you will be able to see your clients’ policies on the AIA Adviser Portal. ILAL’s Adviser Portal will be closed from the Transfer Date.
Any requests for policy changes can now be made to AIA.

Why AIA is great for your clients

Sustainability & strength

Over 50 years in the Australian market

Claims

Continuing to pay existing claims

AIA Embrace

Access to health and wellbeing services whether well, unwell or recovering

AIA Health

An additional 5% discount on Priority Protection premium

Access to AIA Vitality

Your clients are able to join AIA Vitality, a personalised, science-backed health and wellbeing program that supports you every day to make healthier lifestyle choices. The program incentivises you to know your health, improve your health and get rewarded with lower insurance premiums,^## discounts and cashbacks on great partners and more.

_{##with eligible policies}

Add AIA Vitality to an existing policy

Clients receive an initial premium discount of 7.5% for IP and 17.5% for Lump Sum policies^#

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Add AIA Vitality to an existing policy

Clients receive an initial premium discount of 7.5% for IP and 17.5% for Lump Sum policies^#

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AIA Vitality Silver Status Reward

A $500 adviser and $500 client payment if your client reaches Silver Status within the first 6 months of joining. T&Cs apply.

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AIA Vitality Silver Status Reward

A $500 adviser and $500 client payment if your client reaches Silver Status within the first 6 months of joining. T&Cs apply.

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Earn up to $760 in rewards

Your client can earn rewards of up to $760 in e-gift cards or cashback, discounted gym memberships, cashback on eligible Virgin Australia Flights and more.

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Earn up to $760 in rewards

Your client can earn rewards of up to $760 in e-gift cards or cashback, discounted gym memberships, cashback on eligible Virgin Australia Flights and more.

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Ensure clients are engaging with AIA Vitality

Don’t miss the discounts, your client can receive up to a 20% discount on their premium.

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Ensure clients are engaging with AIA Vitality

Don’t miss the discounts, your client can receive up to a 20% discount on their premium.

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Download the AIA Vitality app

Manage AIA Vitality activities and rewards in one location.

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Download the AIA Vitality app

Manage AIA Vitality activities and rewards in one location.

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#The 17.5% initial lump sum discount is only available for applications on the 7 December 2019 SPDS and after. Policies issued on the 18 May 2019 PDS and prior will only receive a 12.5% lump sum discount.

Clients can receive up to 20% premium discount** as their discount flexes up or down depending on how they maintain their AIA Vitality status.

Status	Bronze	Silver	Gold	Platinum
Initial discount*	17.5%	17.5%	17.5%	17.5%
Premium flex*	-2.5%	-1.25%	-0.0%	+1.0%

* Note: The initial discount is only applied once, from the first premium due date after the member has joined AIA Vitality. AIA reserves the right to adjust this discount at any time. The discount may also increase from time to time as part of a campaign.

** Maximum 20% discount p.a.

'-' means the discount is eroded each year by this amount

Managing premium affordability

Lump Sum and Income Protection policy adjustments

Here are some adjustments you may consider making to your client’s policy:

Decreasing the cover

Review your client’s personal income, expenses or liabilities to see if they have changed.

Removing Automatic Benefit Indexation

Choose to stop this increase for 12 months, or permanently.

Update your client’s lifestyle choices

Review whether smoking, health or pastime loadings can be removed if your client’s health or lifestyle have improved.

Change premium structure type

Compare Variable age-stepped (also known as stepped), Variable (also known as level) or optimum premiums

Switch from TPD Own occupation to TPD Any occupation

Review your client’s needs to see if TPD Any occupation definition may be an option.

Reducing the benefit period

Reduce the benefit period for IP from To Age ‘65’^{^} to 5 years. Also, discuss if TPD cover could offer a cost-effective alternative for longer term income replacement needs.

Change the waiting period

Consider an increase to the waiting period for IP, particularly if liquid forms of capital are available (leave entitlements, cash reserves etc).

Review type of Income Protection policy

Removing PLUS Optional or Advantage Optional or move to Income Protection CORE. Is an Agreed Value contract still warranted?

Fund by Superannuation

Consider restructuring cover inside superannuation but noting product differences as well as impact on retirement planning and objectives.

Convert some Crisis Recovery to Crisis Extension

Consider if a combination of Crisis Recovery and Crisis Extension is suitable, as this combination can provide a more affordable premium.

^To age ‘65’ means to the policy anniversary prior to the life insured turning 65.

Accessing client’s policy details from AIA Australia

Soon after the transfer on 1 March 2025, you will be able to access your client’s policy details through your existing AIA Adviser Portal login.

Learn more about the differences between AIA Priority Protection and Integrity’s Here For You

Every effort has been made to provide your client with an equivalent policy under AIA Priority Protection. You can learn more about the differences between the Integrity Here For You policy and the new AIA Priority Protection policy below.