Welcome to AIA Australia

We previously wrote to inform you of the proposed changes that would be occurring to your CommInsure Life Insurance policy.

We are very pleased to confirm that since then, the transfer of your CommInsure Life Insurance policy to AIA Australia (AIA) is now complete. We are delighted to welcome you to the cover that protects and rewards over 3.8 million Australians.

While your insurance policy is now with AIA, your life insurance product and benefits, remain the same; the only difference is that from now on, the payee details appearing on your bank or credit card statements will now reflect AIA.

Important information about AIA Australia

AIA is a leading life and health insurer in Australia dedicated to helping Australians protect the things they value most, through comprehensive and flexible life and health cover options. It’s all part of our commitment to help Australians live healthier, longer, better lives.

At AIAA our claims philosophy is simple: to help people when they need it most. In 2020 we paid over $2.2 billion in Life Insurance and Income Protection claims to our customers in their times of need.*

If you require further information

There is no immediate action required from you. However, if you have any queries there are a few options. You can either:

Contact your financial adviser if you have any questions about the transfer of your insurance or require financial advice.

Alternatively, for other enquiries please email our friendly Client Services Team at au.customer@aia.com. You can also call us on 13 10 56 between 8am-6pm (AEST/AEDT), Monday to Friday, excluding public holidays.

Welcome to the AIA Family,

Renae Smith
Chief Customer Officer
AIA Australia

*includes payments made by AIA Australia Limited and the life insurance business previously known as The Colonial Mutual Life Assurance Society Limited (CMLA).