What drove claims in 2024 – AIA Group Insurance insights 

ARTICLE
9 October 2025 dot 2 mins read
In 2024, AIA paid out over $1.794 billion in insurance claims through its Group insurance channel, helping more than 28,500 members across Australia. On average, that’s about $34 million in claims paid each week. This financial support is crucial during times of illness, injury, or loss.

Of the total, most claims were for Income Protection ($660 million), followed by Total and Permanent Disability (TPD) claims ($644 million), and Death claims ($490 million).  

What Australian health trends are showing us

Understanding the health conditions behind insurance claims offers valuable insight into the broader wellbeing of Australians. 
 
AIA’s group insurance claims data reflects not just individual circumstances, but national health trends that continue to shape the lives of members and their families. Drawing on research from the Australian Institute of Health and Welfare (AIHW), there is a clear connection between the most common claim causes and the chronic conditions affecting millions of Australians today.
 
According to AIHW:
 
  • Chronic conditions contribute to nearly 9 in 10 deaths in Australia and are a leading cause of long-term work incapacity1. These include cancer and musculoskeletal disorders—all major drivers of group insurance claims.
  • Mental health disorders are increasingly common, with 1 in 5 Australians experiencing a mental health condition in any given year2. Mental health was the leading cause of Income Protection claims (29%) and a major factor in TPD claims (31%).
  • Musculoskeletal conditions, such as arthritis and chronic back pain, affect nearly 30% of Australians3 and were responsible for 22% of Income Protection and 23% of TPD claims.
  • Accidents and injuries also play a significant role, contributing to 12% of Income Protection, 15% of Death, and 12% of TPD claims.
Here’s a quick look at the average ages of claimants and the top claim causes for different types of cover:

AIA’s claims data not only reveals the health challenges facing many Australians today but also signifies the vital role insurance plays in providing financial support when people need it most.

As chronic illnesses, mental health conditions and diseases like cancer continue to affect a growing number of people, having reliable insurance cover is essential for protect individuals and families during difficult times.

The data reminds us that insurance isn’t just a policy – it’s a safety net that helps Australians navigate life’s unexpected hardships with greater confidence and security.
 
To explore the full picture of AIA’s claims and the health conditions impacting Australians, visit our claims page.