Our claims philosophy is simple: helping people when they need it most. Our claims team adopts a professional and positive approach towards assessments and looks for ways to pay claims promptly.
We know when it comes to claims processing, timeliness and accuracy are critical to getting the experience for members right. At every opportunity we look for innovative ways to make our process as efficient as possible.
Our claims assessors take ownership of the entire claim process from start to finish. That way you know one person will be on top of the details of a claim.
We are in business to:
- Pay valid claims on valid policies.
- Assess each claim on its own merits.
- Focus on members ability, not disability.
- Be genuine, sensitive and professional in our approach.