Transfer of Integrity Policies

Transfer of Integrity’s life insurance business to AIA Australia

Important Update

We’re pleased to advise that the Federal Court of Australia has confirmed the transfer of Integrity Life Australia Limited's retail life insurance business to AIA Australia under Part 9 of the Life Insurance Act 1995 (Cth) is now complete. Please note that the contents of this website remain relevant to your new AIA Priority Protection policy and any changes you might experience due to the transfer, effective 1 March 2025.

Transfer of Integrity's life insurance business to AIA Australia

In September 2023, Integrity Group Holdings Limited (IGHL) announced that its wholly owned subsidiary Integrity Life Australia Limited (ILAL) would cease writing new life insurance policies in the Retail Advised and Corporate Group Insurance channels. Since then, ILAL has been working to identify a suitable partner to transfer the majority of its existing Retail Life Insurance Business.
 
ILAL and AIA Australia are making an application under Part 9 of the Life Insurance Act 1995 (Cth) (Life Act) to the Federal Court of Australia (the Court) for confirmation of a scheme (Scheme) to transfer all the assets and liabilities associated with the majority of its retail life insurance business to AIA Australia. If the Court confirms the Scheme, the transfer will proceed, and AIA Australia will become the new issuer of ILAL’s Retail Life Insurance Business.
 
A list of products included in the transfer is available in the Scheme Summary documents provided in the Documents section below.
 
If confirmed by the Court, the Scheme is expected to take effect from 1 March 2025, unless the Court specifies a different date.

Notice of assignment of life insurance claims liabilities of Integrity Life Australia Limited to AIA Australia Limited

AIA Australia Limited is pleased to advise that Australian Prudential Regulatory Authority (APRA) has recently granted its approval of the assignment of certain life insurance claims liabilities from Integrity Life Australia Limited (Integrity) to AIA Australia. These liabilities have been assigned under s27A of the Life Insurance Act (1995) (Cth) (Assignment).
 
  • The claims liabilities assigned to AIAA relate to the following:
    group income protection life insurance policies issued by Integrity to Coverforce Pty Ltd, U-Plus Pty Limited and U-Cover Pty Limited that were cancelled with effect from 30 November 2023; and

  • life insurance policies that were originally issued by:
    • CUNA Mutual Insurance Society under the product name Lifestyle Term Life Insurance for Credit Union Members; and
    • QBE Insurance (Australia) Limited and Integrity under the product name MemberCare Mortgage Protection Plus Insurance.
collectively, the ‘Assigned Liabilities’.
 
The effective date of the Assignment is 2 April 2025. From that time, AIA Australia is the life insurer responsible for the Assigned Liabilities.
 
We’re here to help
 
If you have any questions or need to make a claim, please contact us on:
 
  • 02 9124 0380 for Coverforce Claims, or
  • 1800 333 613 between 9am and 5pm (AEST/AEDT), Monday to Friday, excluding public holidays for policies originally issued by CUNA Mutual Insurance Society and QBE Insurance (Australia) Limited.
Holiday Hours
22 December to 24 December our operating hours are reduced to 9:00am–3:00pm AEST.
25 December and 26 December we will be closed due to public holidays.
29 December to 31 December our operating hours are reduced to 9:00am–3:00pm AEST.
We will be closed on 1 January & 2 January 2026.

We are committed to helping all Australians live healthier, longer, better lives

With over 3.1 million Australians trusting AIA Australia to protect what matters most, we deeply understand the importance of providing reliable cover and ensuring your peace of mind.
 
As your Policy transfers to AIA Australia, you will benefit from cover that protects, supports, and rewards you. As an AIA Australia policyholder, you will gain access to world-class programs and partnerships designed to support your health journey from prediction and prevention to diagnosis, treatment, and recovery.
 
We have protected Australians and their loved ones for over 50 years, and we have remained committed to paying all claims that should be paid. In 2023, we paid an average of $6.5 million in claims every day.
 
It is this commitment to protecting our customers that has helped us be recognised as ANZIIF's life insurance company of the year for 2024.

Contact us

You can also contact your adviser or contact us directly on:

Call us directly:

Between 9am and 5pm (AEST/AEDT) Monday to Friday 1800 333 613

Holiday Hours
22 December to 24 December our operating hours are reduced to 9:00am–3:00pm AEST.

25 December and 26 December we will be closed due to public holidays.

29 December to 31 December our operating hours are reduced to 9:00am–3:00pm AEST.

We will be closed on 1 January & 2 January 2026.

Send us email:

au.customer@aia.com
 

Send us mail:

PO Box 6111, Melbourne
VIC 3004