We are here to support your customers

It's not just about paying valid claims.
We're here to assist and support their return to life.

We make claims easy

When one of your customers has to make a claim, it’s a challenging time for them. The one thing they need from their insurer is knowing their claim will be paid, and promptly. We handle each claim with the sensitivity and professionalism your customers deserve. We have one of the largest and most experienced claims teams in Australia and we will guide your customers through the claim process in a quick and simple manner.

Our claims philosophy

Our claims philosophy is simple; helping people when they need it most. We make sure every claim that should be paid is paid promptly and we always treat your customers with empathy, respect and care.

We also understand that everyone has different needs and your customers health and wellbeing goes beyond payments. That’s why we offer supported return to work, work-readiness and wellbeing programs that are evidence-based and results driven, at the right time for your customers.

Making a claim

If you need to make a claim, we’re committed to helping every step of the way.

Claim Story

Richard’s story shows how insurance gives you peace of mind when you and your family need it most.