Our sales, underwriting and administration teams are ready in every state to help you with your insurance and business planning needs. We can also provide you with expert advice and answers to any urgent enquiries. Our mission is to give you the support you need in all aspects of your business, wherever you are in Australia.
How we help you
We use leading technology
We work hard to be an innovator in market technology. We’ve pioneered solutions across e-quotation, e-application and web-based workflow tracking. Our goal is to make applying for and administering policies as quick and as straightforward as possible.
Tools to help you
We’ve made the process of completing a quote and submitting an application easy. All active advisers can use our simple and easy online tool, eApp® Express, by logging in to our Adviser Site. For more information on the quoting and application process, download the How To Use eApp® Express Guide.
As your client’s authorised financial adviser, you can also accept the Special Acceptance Terms (SAT) on behalf of your client over the phone if they have given you authority at the application stage. Find out more about Tele-Special Acceptance Terms on behalf of your clients.
The Adviser Site is where you can manage a range of policies and reports to suits your needs. Get more information on our products and their benefits, plus online reporting to monitor your applications.
To apply for AIA Guaranteed Annuities, or for information on Investment Growth Bond, as well as to track the progress of in-force policies and manage existing Tailored Protection (previously CommInsure Protection) customer policy lists, please log in using your current Colonial Mutual Life Assurance (CMLA) log in details.
If you are not registered as a CMLA Adviser, you will need to register with us. For details on how to register please refer to the ‘New advisers’ section of the AIA Adviser Portal login page.
This service allows you to make changes to address and payment details directly into your clients’ policies. Any updates to client policies made on the self-service portal go directly into our policy administration system, with no further processing needed. Confirmation letters to clients are generated automatically as part of the process.
Find out more on how to register and get started with Adviser Self-Service.
AIA Australia provides a datafeed facility for both Xplan, Adviser Logic and Coin. This daily feed contains client and policy details associated with your adviser code, and will be made available to you in your planning software tool. To access the datafeed, navigate to the datafeed registration page on our Adviser Site and select the relevant option. Once registered with us, you will be able to access a quick reference guide showing you the steps you need to follow on your planning tool to complete the registration process. Please note, this is not available for previous CommInsure products.
The Business Growth Hub provides you with the tools to build your business and help you make strategic decisions in the areas of optimisation, product and service, fee for advice, client insights, AIA Vitality and technical support.
Visit the Business Growth Hub.